Knight Plumbing, Heating And Air Conditioning Ltd

Edit May 3rd - I received a call from the management team on April 26 explaining that the employee handling issues & reviews was currently on extended leave, but that they took these issues very seriously & would respond ASAP. They called back May 2nd & the billing was explained & the bill adjusted. Apparently the parts were much more than $50, so I must apologize for assuming this cost.

I called Knight Plumbing on April 9, 2018 because my main waterline was leaking between the valve on the street & my main shutoff in the house. The City had to be involved to shut off the street valve so we had to wait a week to address the issue. The tech arrived 25 minutes late so the city employee was long gone. He stated that the company had given him an hour to do the job which was plenty of time. He checked out the issue, quoted me $333 to replace the valve and since I was somewhat committed by this point I signed off on this. I was taken back by the cost but after working in the oil industry had heard that ball valves are very pricey. The quality of the work was great. After the tech finished the city water works employee showed up to open the valve outside & when I told him the charge he mentioned that the valve was worth about $20. My total bill was $430. I quoted the exact 1” valve at Emco for $31.36 retail - about $20 for a company to purchase. Parts for the job are roughly $50 + $75 callout fee leaving a 1 hour labour fee of $283 after tax. I requested a breakdown of the bill on their online form but after 3 days with no response decided to leave a voicemail with Mark Coffin, since his name was on responses on the Homestars review site. So here we are another 3 days later writing a review. Funny thing is the tech that did the work left me a card for Homestars to do a review. Clearly these guys don’t need the business, so I encourage you to not give them yours.