Had a furnace fail late night and made the call to Knight Heater and Plumbing (also go by AAA-Assured Plumning and Heating Ltd.)
Call made 11pm so we were quoted $179 call-out charge plus $260 per hour (regular rate is $130/hr). Tech arrived onsite, didn’t have all the parts to repair the issue so 3 hours later (2am) they dropped us a couple heaters and said to call back for second call-out during the day.
Called back at 8am, explained to dispatch that the home has no heat (it’s -15C outside) and they tell me the repair will happen this afternoon. At 7pm next day the valve in question was replaced and the system is now functional.
My personal review:
-Technician was polite and we are grateful they dispatched in the middle of the night. He answered all calls and texts promptly.
-timeline to fix the issue was too long imho, 24 hours without heat was a lot handle, if we knew this we would have looked at other options.
-we understand you pay a lot for after hours calls, $1100 charged in 3hrs (including heater rental) was steep considering there was no repair done. $260/hr plus $179 fee.
Overall we are just thankful the home has heat. You are always in a bind as a consumer when emergency repairs need to be done.
- Approximate cost of services:
- $1,350.00
- Company Response
Thank you for taking the time to share your recent experience. with Knight. I will be checking into your concerns further and will be in touch once I have reviewed your file. Although I am happy to hear your heat was returned to normal, the timeline does in fact concern me. Thank you again for your review and I look forward to speaking with you soon. Best Regards. Mark Coffin Service manager.