Mike came to look at my tankless hot water heater as it had a service code, that caused the heater not to produce hot water. Mike took a quick look at the system and determined that the code had fixed itself and what to do in the future if the code came back during a cold snap. After that he was also booked to do a yearly service on the unit but advised against doing it as it may create bigger issues in the future as it may break the copper heater exchange coils. Also the unit may start to leak as well. The unit is 9 years old and had never been serviced in the past. Mike provided me with a quote for a new unit when I want to replace.
He was totally professional and not about just doing the work requested and then in a couple of weeks have the unit leak and then have to replace it. Knight plumbing has a great tech in Mike. Like the company I work for I see it as well in Knight plumbing that will direct the customer accordingly and advise against things and build the customer relationship. This made me very happy and have made me a repeat customer in the future.
- Approximate cost of services:
- $146.95
- Company Response
Thank you very much for taking the time to share a review on your recent service visit. We appreciate the kind words and I will make sure to pass them along to Mike and our Service Team. Please call us anytime we can be of assistance. Thanks again and hope you have an awesome day. Best Regards. Mark Coffin. Service Manager.