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Private User
Private User
Private User reviews Calgary, AB
8/10

Air Conditioner Purchase and Installation

My 20 year old air conditioner died a few weeks ago. This was not the summer to have a non-functioning air conditioner especially in a condo that gets no cross ventilation. I had another company come and try to do some repairs but that failed after a couple of weeks. I then called a different company to get a quote on a new unit and they tried to sell me something over the phone without having even seen my place. Then I looked on the Better Business Bureau to see who got the best recommendations and selected Knight. Considering the run on getting air conditioning this summer, they were pretty prompt to send someone around to discuss possibilities. I liked the person that came because he didn't try to sell me on anything I didn't need. We made a selection together based on the size of my condo and based on the previous installation. I was able to get the unit installed within a couple of days which was great because the hottest days were forecast for a fews from then. There appeared to be some difficulty with the installation initially because of problems from the original installation. The technician, however, sorted everything out and was able to install as originally planned with no additional wiring or anything else. The job was done within about 6 hours which, given the fact that a crane had to lift of the old unit and there was some concern about the need for rewiring (which was not necessary in the end, I felt was good. I was not able to be home during the installation - the maintenance person at my building kept an eye on things. When I got home the condo was nice and cool and everything had been left clean and tidy. I was very pleased with the outcome and have an excellent warranty on parts and labour which can be transferred to new owners should I choose to sell my condo during the next ten years. A new air conditioner (or furnace for that matter) is a costly undertaking so you want to feel confident with the company you are dealing with. I was very pleased with the service I received, the professionalism and courtesy of the people I dealt with and the price. As I mentioned, no one tried to "up sell" me and I am very happy with the result. I would recommend Knight Plumbing, Heating and Air Conditioning if you are in need of any of their products or services.

Approximate cost of services:
$4,000.00
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Company Response

Thank you very much from all of us here at Knight. It was a pleasure to assist you with your condo staying cool. I will be sure to pass your comments on to our entire Service Team. Striving to exceed our clients expectations is what we do on every visit. Please call us should you ever need our assistance. Thanks again for your review and hope you have a remarkable day. Best Regards. Mark Coffin. Service Manager.