I bought a couch, love seat & 2 matching chairs there yesterday. I got home late and realized that they were too large for the spot. I left 3 messages asking them to call me......they didn't bother! When I finally reached them, ( the guy I spoke to claimed he was the owners son) refused to give me a refund and was very arrogant! The furniture hadn't even been delivered to me yet!!!!!! I had called the store right after I left to give another phone# and....again......I believe it was the owners son.....just answered Hello.....didn't mention the store name....neither does their answering machine! VERY UNPROFESSIONAL to say the least. When I read my bill, it clearly stated that ALL SALES WERE FINAL!!!!
This is on brand new furniture!!!!! I would expect this on damaged items not new! What a two bit outfit!!!! It appears to me that they must be closing their doors, as no one treats their customers this way. I will never shop there again! I have worked retail most of my life and I have never heard of a retailer treating a customer this badly!
- Approximate cost of services:
- $1,500.00