Called in to fix pilot light that went out. Instead, did a fireplace service for 185.00 that I did not ask for, and said would come back with part that needs replacing. 2 weeks later I get an email that the part is 315.00 and service is 110.00 per hour. I called them on the service so said he would repay half of it since I didn't ask for it. I then called Bravo Fireplace that was recommended by a friend. He fixed it the same day. The part was 150.00 with him and 125.00 for the labour. Why is Hilltop so expensive. Would not recommend them to anyone.