Horrible horrible horrible Structube service
I have had the most horrible customer service ever from Structube!
It has been cleared yet at this moment while i' writing this review.
I bought Liam sofa online on March 26th and received the product on April 5th with huge damage on the side and the bottom. It has a big puncture and inside the wood beam was broken. And we arranged the return and they took it. And when they first said the refund was completed was April 26 th saying it will take 2- 5 business day to get refund. And it has not been completed until today, May 14th.
They keep saying the same message whenever I sent email.
One time they said there was a glich in their system and they applied refund now. THEY DIDN'T!!
I will update how they do later.
I am so disappointed with this company and will not buy anything from them anymore!
- Approximate cost of services:
- $1,280.00
- Company Response
Hi, we are very sorry that you received a damaged sofa and if an issue occurred processing your refund. Please know Structube had no intention of withholding your refund and we sincerely apologize for any inconvenience you may have encountered as a result.
Thank you.