Structube

After first purchasing our coastal bed and nightstand on August 26, 2016, it wasn't until late October and early November that the pieces were ready for delivery. Waiting 2 months for the furniture, we were very excited to have it in our new home. However we were in for a nasty surprise when the delivery truck arrived.

On October 29, the delivery arrived 40 minutes past the 4 hour window, without a phone call from anyone indicating the lateness. The delivery company then refused to bring the bed up to our apartment. They said it wouldn't fit in the elevator. We assured them we had just completed a move bringing in two 9 feet sectional couches. They sat in our lobby for 40 minutes arguing with us, as we frantically tried calling the store and the delivery company. About two hours later, we were given permission to take the bed in ourselves without help from the movers that we had paid for. It did fit in the elevator. We've attached a photo of it in the elevator.

When the bed was finally in our apartment, we discovered the mounting plank on the headboard wasn't fastened securely and came crashing down on my brother in law who was helping put the frame together. We had to purchase extra enforcements to make it useable again.

Finally, yesterday we went to pick up the matching coastal nightstands on our own, as we didn't want another tumultuous encounter with a delivery company. We brought the end tables home, and one of them was falling apart, unusable. (Photo attached)

We are having our housewarming today, and wanted to have a complete home, so we've agreed to take the floor model to swap out the brand new broken one. We paid more than $2000 to Structube and ended up with a floor model, and a broken bed. (not to mention the grief from the delivery ordeal).

In the end Structube refunded us a delivery fee, and took $30 off. Can you believe that?!!!! This is the worst company ever!!!