Student Works Painting West

Paint & Wallpaper Contractors
119-2455 Dollarton Hwy North Vancouver BC V7H 1W7
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Tammy from Vancouver
Tammy from Vancouver
7 reviews Vancouver, BC

First Review

7/10

Exterior House Trim Paint

The pricing was very good which is what impacted our decision to use this company. The sales person was professional and thorough promising a high quality job. We had discussed cleaning of the trim in certain areas where there was mold/mildew and he said no problem it would be scrubbed first. When the painters showed up, they were left unsupervised and I happened to notice them rolling right over the mold/mildew parts. I had to ask them to please stop and I called the sales rep directly. He then spoke with the painter and told them to clean it first. Of course, they had no TSP with them (so I'm not sure how they were supposed to clean it first as promised) and so I had to give them some and a bucket (which they also didn't have). After that I checked on them periodically to ensure the job was being done as promised. The painters were very pleasant and hard working but I'm not sure of their painting experience or level of quality but the job was completed in a reasonable timeframe. After the job was completed we did find a few spots that needed touch up and the sales person did come and do those touchups with no problems. The strange thing is that they left their ladders and equipment on our property for days, and their power washer was left here for weeks without asking us if that was OK. Then one day it was just gone so I'm assuming they picked it up. They also used our hose and nozzle to clean their brushes and the hose and nozzle are now covered in paint and were not cleaned. Anyway, for the money, it was as good as you're going to get. They did do what was promised and they did come back and touch up anything I pointed out. The effort was definitely there with the professionalism and quality a bit lacking.

Approximate cost of services:
$2,000.00
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Company Response

That's not how our operators are trained to run their businesses. Sorry! Any painters without adequate experience should never be left without a qualified Crew Chief and dirt should never be painted over. Glad to hear they finished the job to a suitable level and rest assured if anything fails you are fully covered by our Three Year Warranty. Call 1-800-665-4992 if we can help.