In 2015, we contracted Ontario Shake N' Tile to install KasselShake tiles on our home after they had done a great job installing the same product on our garage the year before. The installation experience was challenging (not what we had experienced with the garage installation) and it left us feeling like the company did not care about how much of our hard-earned dollars we had given them to provide a roof for our home.
Since then, we have noticed that water is getting behind one of the walls and making its way onto our foundation. We are worried this has been happening since installation. Our siding is comprised of stucco and cedar and we have been up and down this wall sealing every joint and anything that even remotely resembles a pathway for water. We have asked Ontario Shake N' Tile to come and have a look to see if there is an issue with the installation, but they have refused claiming it is a maintenance issue. We are not sure how they are able to make that assessment without looking at the house. We are stuck as we don't have the time to take it apart ourselves to verify and we desperately want a resolution. Jeremy, I hope you read this and provide some assistance. We have spent a lot of money with your company and we are feeling like that is all you wanted. The customer service experience needs to be better.
- Approximate cost of services:
- $35,000.00