We chose Ontario Shake N’Tile after carefully reviewing quotes from different metal roof installers. Ryan was the salesperson with whom we dealed and he was always courteous and willing to answer my (many) questions. As we will be installing solar panels on our new roof, Ryan even had someone from the Kassell and Irons (the company that made the roof) contact me to assure me that the solar installation would not void our product warranty.
The contract was signed October 17 with an estimated date of installation of the week of November 13. So I was surprised when I received a text on October 27 saying that the materials would be delivered on that day. Nobody was home during the delivery. I quickly contacted Ryan who confirmed the materials were blocking our car. He had someone come later that day to move the materials to the side of the house. At that point, they were hoping to install on October 30 but heavy rains delayed that to the end of that week. More rain meant more delays and installation finally happened on November 8.
The crew was in and out in 4-5 hours. My husband interacted with them when he came home from work but I never saw anyone as they were in and out so quickly. The crew kept our yard clean, except for a cutting tool which we found a few days later. Note that we chose to keep the old roof shingles below our new roof.
A few days after installation, we noticed a dip in a part of the roof. We contacted Ontario Shake N’Tile and were assured this would be fixed the next time their crew would be in town. Apparently this wasn’t possible in November and December and we are now scheduled for a service call in March.
We will be installing solar panels later this year. An employee from Ontario Shake N’Tile will be on site when holes are made into the roof for the racking. I will update my review at that point.
Overall, I am satisfied with the interactions I have had with Ontario Shake N’Tile and recommend this company.