Waited weeks beyond initial promised date for windows last year. Arrived with no screens. Waited weeks for screens, finally arrived and only half fit. Several windows do not slide properly and have the mechanics hanging out the bottom so we are unable to lock the windows or have our alarm installed correctly. We have been attempting to have this resolved since last NOVEMBER. We have been unable to enjoy our large sliding doors onto our deck this summer because the screens dont fit and, in fact, don't even touch in the middle. We have emailed and phoned multiple times and are told we are on the service list, we are not on the service list, someone will be there "tomorrow". I was told someone would be here today and to call in the morning for the time. I have been waiting all day and nothing. I called this morning. These issues are nearly a year old and we will NEVER use Oasis windows again. I have filed a complaint with the BBB and the next option will be legal action.
- Approximate cost of services:
- $14,000.00