Cost of materials, $7.00(two poly-b to PEX adapters with crimps and about 1 1/2 feet of 3/4" PEX), cost of labour, close to $600.00 (for a job that I feel should have not been more than $150.00). Checked repair myself about four hours after completion. The repair was leaking at one crimp. I re-injured my knee by having to crawl under our mobile home to check on work done. I then phoned Clearview and was told that I would have a return call within 15 minutes. I called back the second time after no one called back after waiting 45 minutes. A lady did call back within a short while and said a tech would call me shortly. She asked if the repair could not wait until the next day. My reply was that " Seeing as the temperature was supposed to go down to -9 tonight ajd snow in the forecast, I felt that the leak should be repaired so the pipes could have the insulation replaced to prevent a freezeup." She told me that a tech would call shortly. The tech did call, I explained the problem to him (Derrick). He said he was in Woodbine and would be right over. When he arrived he checked the leak and re-crimped the repaired area to stop the leak. After that he took the time to replace the wet fiberglass with dry fiberglass, that I had provided. I thanked him for his timely response and going beyond what he was supposed to do (replacing the fiberglass insulation). Like I said before, if I did not have an injured knee, I would have completed the repair myself at a total cost to me of less than $20.00, including a $10.00 tool rental fee and one hour of my time, including picking up and returning the crimping tool. I called Clearview due to their website and Homestars reviews, as I was unable to do the repair due to my physical limitations. Every one I dealt with was very polite and professional.
- Approximate cost of services:
- $600.00
- Company Response
I'm sorry to hear you had a negative experience. Although you're entitled to an opinion as to what a job "should cost", however only one with a knowledge of what the company's overhead is can actually state what the job "should cost". Furthermore, all of our quotes are performed BEFORE the work is done, which is the best time to debate price, if there is a debate to be had (as opposed to after the quote, after your authorization, and after the work is complete.) As far as the quote goes, we do not break down our prices nor do we charge "per hour" or "parts + labour". We do not claim to be an hourly rate company, in fact we expressly state we are not. This keeps our customers from dealing with surprise pricing. It does sound as though (we have not heard from this customer in the office, so we can only speculate as to where the job is or who the customer is... Steve, call us in the office so we can discuss this matter and have it resolved, please) the job was performed in a mobile home. For those who are unaware, plumbing in a mobile home is actually mostly done underneath the home. This is a 1.5-3 foot gap, depending on the home, that our technician has to shimmy under. As Steve mentioned, the conditions were such that he actually injured himself while attempting. We do factor things such as this into the price, so while we can appreciate your opinion, we will have to agree to disagree about the value of this job.
Although you, yourself, may have been able to perform the work for less (the same can be said for any repair) that is not the route you went - you had called in for service because of the circumstances and technicians do charge for their time - a charge that is quoted before you decide to go forward with the work.
Again, I'm sorry you had a negative experience with our pricing, please feel free to call in with your invoice number so that management can look into this and we can come to a resolution.
Thanks for your business, thanks for your feedback!
If you were to call in to the office and speak to our Customer Service Manager, Jesse, we could perhaps see about a credit to your account.