My furnace started making a lot of noise, then it stopped working. I called several companies. Clearview was quick to reply and send out a technician here. Their technician identified the problem (Combustion Air Inducer was dead), and he gave me a quote. Up front, I found his price too high: +$800 for motor and installation. I even commented that I had seen this motor priced at $200-$300. He said the price was probably in American dollars, plus there would be delivery fees. Anyhow, that doesn't still justify the high price he quoted. Apart from that, the technician was very polite and he did the job as I wanted. I stayed at his side while he worked, asked questions, which were all explained. My conclusion about Clearview's technician is that he acted quickly and did a great job (my furnace is working!), but be prepared to pay a higher price for their service.
[Dear reader, the response below seems a bit harsh, doesn't it? What do you think?]
- Approximate cost of services:
- $1,200.00
- What could this company do to improve their services?
- Clearview could quote separately for what they are charging, that is, price of the replaced piece and price of service. In my case, they lumped them together.
- Any advice to offer fellow homeowners facing a similar project?
- Clearview's technicians will act quickly and likely do a great job, but be prepared to pay a higher price for their service.
- Company Response
What the reviewer doesn't mention is that this happened on one of the coldest days this year. How does that impact the situation? Well, when the customer couldn't get any of the six other companies he had called to either show up the same day or return his call, we were able to be there within the hour! Is that level of service not worth paying for? Unfortunately the internet deals you find on the parts themselves don't come installed, also likely without warranty, not to mention the wait time (days? weeks?). We have showed up to install MANY "cheap" internet parts, only to find that the owner purchased the wrong model or rating, or to find that there is a manufacturer defect and that the part needs to be shipped back to New Jersey to have a replacement sent back (10 days there, 10 days back. A long time to go without heat to save "a few bucks"). The fact of the matter is that there are a number of "cheap" options, both online and in Calgary, and we've been called out to fix them properly time and time again! You get what you pay for - in this case, the price was reflective of the quality of work!