First time calling a plumber, but $550 to snake a drain? That seems RIDICULOUS!! I wasn't home at the time, and although my wife says the guy was nice and all, he was only there for about an hour. Just to take off the P-Trap was quoted to be $230. Even though I've done that 2 Minute job several times and could tell him there was no problem there and to skip this step... This is a 'Mandatory' part of the service and there is no getting around that charge. Although my drain is fixed, I will be working on my snaking skills in the future.
Also, we had an appointment set up for the week before which they called and cancelled on the day of appointment due to one of their guys not showing up for work. So, we had to wait a week til we had another day available for them to come. So that left us with a clogged sink for a week, or we had the option to pay extra $100 for them to come out on the weekend.
NEVER use this company for any simple plumbing needs!! They are happy to take your money with a smile. Terrible value. I just hope someone reads this before these guys show up on your doorstep.
0/10
- Approximate cost of services:
- $550.00
- Company Response
Hi there Brad, thanks for commenting although I'm sorry to hear you didn't feel you had better service. Or, rather, since you state that the service was great, the technician was pleasant, the problem is fixed, and the price was quoted up front, it's the price you take concern with as opposed to the technicians or service. I do wish these concerns had been brought up before the work was approved as I have NO doubt we would have been able to come to an agreement that would have satisfied both of us - in fact, I'm having a hard time finding this service call at all so if you could call us in the office with your invoice number, perhaps there is still a chance to get a resolution out of this. Feel free to speak to Jesse, the customer service manager - he'll be able to get you taken care of and make sure you're a happy customer again! Now, the question I would pose to you is that exactly what are you comparing the "RIDICULOUS" price to? I mean, if it was your first time calling a plumber for something you have attempted to do in the past, are you really comparing apples to apples? Catching your own lobster is cheap, having someone catch, provide, prep and cook the lobster FOR you is significantly more. The same goes for having a fully certified Journeyman (that comes in a state of the art and fully stocked truck with top of the line tools, a nice clean uniform and ID badge, drug tested and background checked, with the capacity for 24/7 emergency service - I could go on and on) come out to do the work that you've done in the past, but in this situation were not able to. We are not the cheapest company in Calgary, Brad, but the difference is we don't aspire to be - in fact, we're within 10%-20% of who we deem our competitors and we ALWAYS quote up front - if a customer chooses to approve the work to be done, we do it. No hand is ever forced. I appreciate your comments Brad, as I said, feel free to give Jesse a call and get things straightened out.