Have to admit that Angelo and his team did a great job moving and packing the truck...very well done. Got 3 other quotes and theirs was middle of the road and we booked because of the reviews here. The problem came when the price came in.
Original quote was $3700 and we expected some overcharges as we filled the 28 foot truck. But the real shock was the weight estimate was closer to 16000lbs instead of the 8000lbs quoted. This took the final price up $5000 from the original quote. Angelo did lower the price to $8300 after a long discussion, but it was still $4600 over the quoted price. What a way to destroy what should have been a happy day.
Very disappointed with this experience so cannot recommend them. still very upset
Bryan and Lori
(don't make excuses Angelo, like you did on that day. Your estimates have to be closer than 110% off)
- Approximate cost of services:
- $379,000.00
- Company Response
Hello Lori & Bryan,
We take great pride in making sure all our clients are always satisfied with our services, and we appreciate the feedback of the move.
When we originally quoted you, Angelo came by and did an in-home estimate two months before the move and based the weight off what he saw and we weren't able to see the master bedroom since Bryan was sleeping at that time. and nothing was packed. That being said, a lot can change in the two months. We also did offer for you to join us at the scales that way you could see the weight in person since Bryan did state when we arrived the truck was too small which shocked our movers.
When the final balance was sent Angelo called you to go over the charges that way you know exactly what you were paying for. In your review you are happy with the services we provided but not so pleased with the weight of YOUR items. We don't have any control of the amount of items someone has in there move, I hope this response was able to give you a bit more clarification.
Thank you for your business, and we wish you the best!