We quoted you for 4000 lbs based on the information that was provided to us, you ended up going over and got charged for the extra weight which is in the confirmation email that was sent to you when you reserved the move on October 4th, 2017 (Anything above or below 4000 lbs will be adjusted)
You also complaining about the destination charge, when we originally reserved you, you were going to Duncan, BC but changed the location to Courtenay, BC which is two hours north of Duncan, BC. I did email to you (emailed dated: 10/23/2017) making you aware of the charge since there is a two hour different between the locations, your response was “OK, confirmed”
Also, at that time of your move we were relocating our office from Delta, BC to Burnaby, BC. We did mention to you that due to us relocating we aren’t able to store the items at our storage area, and delivered the items at a storage unit on the island which you were okay with it since you didn't have a secured place yet, you needed storage on the island regardless. We did mention to you we will send out the information and key but the balance needs to be cleared before (email dated: 11/01/2017) which is a policy we need to follow since at the end of the day we need to protect the business and the client as well and once the payment was received I sent you the information for the Storage and as well as who you needed to contact that way it was an easy process for you.
As for the packing, the fee came out to $158.70 because there was materials that were used, we don't move items that aren't packed up correctly since that is a high rise of damage while in transportation and we wanted to make sure your items were safe and kept in the same condition.
We welcome and respect all feedback, but in this case you were upset about the charges you agreed too and later on felt that it wasn’t right when all the information was provided to you and you were made aware of everything (before the deposit and reservation). I would understand if we didn’t provide updates or information to you and you were in the dark but my priority was making sure you and the rest of our clients are always updated and have all the information, and I did follow through with that and you agreed to everything via email.
We think it’s fair for you to post a review about your experience but not stating false information just because you changed your mind. That being said I wish you all the best and thank you for your business!