We bought a Rosehaven home in 2007, in a large Rosehaven development from the original owners who bought the house in 2003.
We have had numerous problems over the years which has resulted in huge costs to us as homeowners. Our exterior balcony was sloped in to our house causing water to enter our home which we had to have redone completely to correct the sloping. The original owners paid for hardwood flooring upgrades and we have had to have them completely redone on both floors. The installers did not screw in the subfloor which lifted everywhere, they laid down plastic exterior vapour barriers on the sub floor instead of paper, and used short staples which barely held the floors down. When I contacted Rosehaven within the 7 year tarion insurance period I was told it wasn't structural and too bad for us.
It is deplorable that a company who is building homes which should be of good quality and long lasting is providing a substandard quality build.
I would never buy a Rosehaven home again as we've basically had to rebuild their shoddy home from scratch.
Bought our home Tiffany Hill Ancaster 5 years ago.
Deficiencies completed after many emails and phone calls.
Biggest complaint and concern ROOF!!!
Months after warranty was up roof shingles started falling off roof.
Have had roof repair twice. We need a new roof now.
Two of my neighbors have replace their roofs and many more homes look like they will have to replace soon.
Are there any other home owners in the area with the same concern and complaint.
The house inside unfinished....the carpet the rooms are unfinished...there s a whole on the floor...covered with carpet..the rooms no wall hangers..they said they will do it one week after closing..not done. The bath showers doors not installed properly.... Please next time will not buy from rose-heaven builders...
They don't finish anything inside properly....
I Had anticipated my closing date with excitement. Now i wish this day never came…. i wish i never found Rosehaven...
My closing Date was on Feb,3rd 2017 and honestly my home was in better condition 1 week earlier at the PDi, On closing i found the house to be a complete mess, showers are non functional, clogged drains, .and my floors have been ruined ! OMG its laughable. I think CITY TV and CFTO Need to come take a look at my mess. Im certain it will go viral.
I ask Rosehaven's president to come view my home and take a look, As the magazine they just circulated with all the perfect pictures. Do not represent them in a honest light. I don't see my home in that magazine… its laughable, but i really feel like crying…. Depressed in Brampton..
What makes me angry Rosehaven Homes Customer service reps insists the grout is the correct colour, but you can't see it under the dirt, this upgraded Slate flooring was not sealed properly at time of instal. as they didn't cover or clean or seal the floor ( which is a must for slate ) the area after laying the floor, and Builders usually protect's the area with paper, this was not the case in my home so the flooring is badly damaged and instead of saying yes you are correct I'm asked to count 22 tiles as thats all there replacing ??
UPDATE: Shower Glass was installed in May, Lets not go there…
Horrendous quality and customer service.
Worst decision of my life was to purchase from Rosehaven!
It has put a tremendous stress on our marriage and almost ruined it!
They will tell you in their brochures that " we are not be finished until the customer is totally satisfied" but to your face will say " We will never satisfy you".
They do not repair defects properly. They only try to cover them up so they can get past the one year warranty leaving you on your own. They will make you hollow promises.
They don't pay their trades well and it shows in the finished product. This comes directly from the mouths of the various trades themselves!
Numerous homes have leaks and bird nests inside the attic because the flashing was never installed properly, one of the most important parts of the construction. This is inexcusable!
Loud banging from furnace ducts as they expand and contract. Forget about sleeping at night!!
Do not do any upgrades through the builder. They are very expensive and the quality is very poor, plus they will substitute and not install what you picked!
Be prepared to be off work for months after the closing date to allow the builder access to your house for repairs!
This is my 3rd new home purchase. In the first two, I only had to take a few days off to get all the repairs done. I never expected anywhere near perfection with a "Production Home" but this Roshehaven build is purely abysmal!
Don't be fooled by how the houses look on the outside. Rosehaven is big on " Eye Candy" but terrible construction!
To this day I have still not heard a single " We're sorry" from the builder.
If you do buy a Rosehaven home or from any other builder it is imperative that you hire a home inspector before the year end to check many of these hidden expensive issues!
In 2014, I bought a home in Mount Pleasant, Brampton from Rosehaven. The closing was on time in 2016 as per the agreement; I had not issues. The wonderful thing is during the pre-delivery inspection the Rosehaven guy who came to show us the house was more critical about some of the workmanship and he pointed out to us most of the issues. They corrected all the defects to the full satisfaction to us. I have completed one year in the house now. I had no issues with them, I would be very happy to recommend them.
At the end of the one year, due to settling of the house there were a few small issues which was reported to them. Now they are correcting them. I have no reason to criticize them.
Very unhappy with this builder. Floor joists are cracked all the way through and the 2nd set of main doors are warped already. They installed the fireplace but forgot to install a switch. Come on...really???
The finish was rushed and they were still putting up drywall with 2 weeks to go till closing. Got the house filthy and was not cleaned.
Called the rep multiple times and left messages but they haven't gotten back to me yet. Very poor customer service.
Worst builder to deal with:unprofessional, rude employees, poor workmanship, unorganized and difficult to deal with. There were feces, urine and toilet papers in the basement ,when showed the manager, his answer was you are not the first person to complain. The kitchen was not according to the plan, cracks in the basement not fixed trying to cover with insulation. horrible builder To deal with unreasonable and unreliable I suggest never to buy a house from Rosehaven.
We are very unhappy with our experience with Rosehaven.
I wouldn't recommend to anyone to buy the house from them.
Found at least 20 beer bottles inside the house during the construction. Not surprise they build wrong elevation.
Wrong tiles. Popcorn ceiling etc... Never again.
Hello, we are very sorry to hear that your experience with Rosehaven Homes has not lived up to your expectation. I want to thank you for bringing these issues forward. We would like to look into your concerns as it is very important to us that every homeowner is happy with their Rosehaven Home, and we would like to do our very best to improve your experience with us. I would ask if you could email us directly at builder@RosehavenHomes.com with your lot number and the community you purchased in.