I would never use this company again. They act just as a middle man and contract out all pieces of the move. The agent we spoke to for the estimate said repeatedly that they could handle everything and that they do this all the time, etc, etc. Well, they did not organize for our hot tub to be moved until the day before, then found that they could not do it on our move day. It took them 3 months to pick up the hot tub after our move, during which time, they increased the price drastically for them to move it, and another 4 months to deliver it, only to find that it had been hit by a fork lift and broken. Then they say that the value is not fully covered after all, when that is stated in the contract. They also missed the "delivery window" for the main delivery, meaning that we spent weeks in an empty home without anything but the basics we had with us because they refused to give us an actual date of arrival, just a window, which after they missed, they still refused to give and actual date. It was a terrible experience start to finish. With that being said, the actual moving crews that they contracted out to, that showed up on both ends, were polite and kind and careful, but the lack of organization and professionalism from the middle man company really made this a terrible experience.
- Approximate cost of services:
- $20,000.00