Regency Fireplace Products

Fireplaces
6988 Venture St Delta BC V4G 1H4
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HomeStars  >  Fireplaces in Terrace  >  Regency Fireplace Products  >  Regency fire lacking in customer service
Brad Morrissey
Brad Morrissey
1 review Vaughan, ON
0/10

Regency fire lacking in customer service

Was looking for replacement parts for a plateau .30 I got last year. Called the dealer to order and they never got back to me. Called two other dealers and they also never got back to me so I got in touch with Regency direct. I explained my problem and asked what there solution was. They asked me which of their re sellers I had contacted. I gave them the list. They responded with please contact one of our re sellers for this item???
I explained that was exactly what I was doing and got no response hence why I was contacting them and did not feel I was getting any real customer service. They responded with "Glad to help".
Would never had purchased this company's product had I know they were that kind of fly by night customer service . Stay away.

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