We worked with Daniel and his team with installing a new fireplace surround and I'm very disappointed.
The mantle needed his attention before the project could be deemed completed but we paid him the full amount anyway. He looked at me in the eye and said "I'll be back. I wont let you down". I believed him.
It's been over a year and we've tried contacting him several times to come finish the job and he doesn't pick up the phone. He'll pick up when we call from a different number though, then tells me "Ill be there next week" only to have him not pick up the phone again. If its about finding time he should just say so, not ignore us completely.
My entire family said we overpaid for this fireplace surround and boy, did we ever, but we went with it anyway because they seemed reputable. I was wrong.
Daniel, when you dont have your word, you have nothing.