Active Temp Control Inc

Our Rinnai tankless water heater was installed incorrectly and unsafely. There were around 6 code violations including issues that could have resulted in an explosion within our home if they had remained undetected!!! They were discovered thanks to the good eye of an independent contractor we had hired to inspect an entirely different system. Our tankless unit was installed in July 2009 and we suspect that due to high volume of installations trying to meet the Aug 31st Enbridge rebate deadline, our installation was likely subcontracted to an installer that did not have Rinnai certification. We were drawn to this company by their convincing advertising, low pricing, and coverage of taxes. Can you imagine the "price" we'd have paid if we had never known the dangers of the incorrect installation? To their credit, Active Temp Control showed up the next day with experienced installers to correct the mistakes (hence the rating of "1" instead of "0"). Shame on them for not ensuring proper certification for ALL of their installers. The lives and safety of my young family were at stake! How many more bad installations are out there?!?