5 of 6 window latches broke in less than a year resulting in three windows smashing and breaking, and not one person has called me back in four years to stand behind their warranty. Local company purchased your windows and installed but no longer deal with you either so I keep leaving you messages and no response.
Please call me back, come look at your product and fix the remaining 3 of six. With the help of the BBB the first two that broke were replaced by the company that ordered from you, then one by one another 3 broke within a couple months of the first two. Ironically your site won't let me upload photos.
- Approximate cost of services:
- $5,000.00
- Company Response
Hello,
We are extremely surprised to hear about your experience.
Can you please provide your Name or the serial number of the windows so we can look up to the file. We would be more than happy to help you out with your concerns if we have more details about the products.
Feel free to reach me out at 905 265 9975 ext.128 or email me at info@windowcity.com
Best Regards,
Nupur