Hi, we bought a house and needed to replace a couple broken tilt latches. I found the label with a manufacturer "Window City" and contacted a service department. They replied very quickly. They have spare parts in stock. I came to their office and spoke with Chris. He is very professional, knowledgeable, kind and very helpful. He gave me the parts and explained how to install it by myself, so he saved my money and made my day. I was so impressed by this amazing custom service I have never got before from other companies. Thank you so much, Chris. I definitely come back to Windows City for the new windows and strongly recommend them to others.
- Approximate cost of services:
- $10.00
- Company Response
Hi Sergey,
Thank you so much for the kind review.
We are glad to hear that you are happy with the products and services completed by Chris in our service department.
Please feel free to contact us any time at info@windowcity.com with any future questions and/or concerns.
Best Regards,
Stephanie