I can’t stress enough about this company and their sub contractors, stay away from this company, don’t order windows from them. The quality is sub par and when you encounter problems they will not support you. Be sure if you hire a company to install windows for you , that they are not supplied by Window City. November 15,2917 this is an update to this review, Window City has reached out to me with a reasonable offer to resolve my window issues and I look forward to working with them to have a satisfactory resolve to my problems, I will post a further update when I have more information to share.
- Approximate cost of services:
- $23,000.00
- Company Response
Dear Robert,
Good morning. Hope all is well.
Thank you for your e-mail.
In regards to the window issues at 98 Scanlon Hill NW Calgary:
As per the pictures provided, the issues you are experiencing are likely to be related to installation issues. Therefore, we recommend that you hire a local contactor to evaluate the installation.
From our records, we have confirmed that your window products were purchased here in the Greater Toronto Area for installation in the Ontario market.
Without our prior knowledge or consent, some window dealers may sell our products in other markets where our product warranty is not supported.
I am not sure if Meridian Windows is still in operation, however, considering that you purchased the products through Meridian Windows in Calgary, Alberta, I would advise you to contact the sales/support team that sold you the products.
As a company policy, our product warranty only applies to customers and products sold in Ontario. However, considering your unusual circumstances we are here to offer you customer support should you require any replacement parts.
If you have any further questions or concerns, please do not hesitate to contact me directly.
Sincerely,
Gerry Q | Service Department
WINDOW CITY INDUSTRIES INC.
Email service@windowcity.com
Tel (905) 265-9975 Ext.145
Fax (905) 265-9976
www.windowcity.com