DO NOT BUY FROM THEM!!! I had sliding doors installed last year, in which the locking mechanism broke. I have since emailed and called a number of times, none of which were ever answered or responded to. Their customers service is non-existant. Stay away!!!!!!
- Approximate cost of services:
- $1,500.00
- Company Response
Dear Sean. We are sorry to hear about your unfortunate experience. We really appreciate your feedback, and hope you do give us a chance to make it right! We searched through our database and were unable to find any service requests or emails in regards to this matter. Could we kindly ask that you send us further information to the following email. I will also supply you with a contact name and phone number if you wish to contact us directly. The contacts are as follows: Service Coordinator & Technical Support: Gerry Quebral: 905-265-9975 xt 138. gerry@windowcity.com - Feel free to contact me directly as well: Marketing/Customer Relations Department: 905-265-9975 xt 128. info@windowcity.com - Thanks again for your feedback. Sincerely, info@windowcity.com