Patio installed was not the same as seen in show room - much heavier. Installer said that material changed to steel. Contact Window City online, Ask me to create service request form. No response from them. Send an email to follow up. Still no response after more than a month.
- Approximate cost of services:
- $1,000.00
- Company Response
Dear Law. We are sorry to hear about your unfortunate experience. We really appreciate your feedback, and hope you do give us a chance to make it right! We searched through our database and were unable to find any service requests or emails in regards to this matter. Could we kindly ask that you send us further information to the following email. I will also supply you with a contact name and phone number if you wish to contact us directly. The contacts are as follows: Service Coordinator & Technical Support: Vincent Vessio: 905-265-9975 xt 149. vincent.vessio@windowcity.com - Feel free to contact me directly as well: Marketing/Customer Relations Department: 905-265-9975 xt 128. info@windowcity.com -
Thanks again for your feedback.
Sincerely,
info@windowcity.com