I purchased a house with sparlings tanks and I paid for two tanks to be filled up at house closing. They were notified of the house selling. Less than two month later the tanks were filled to 80% capacity again in the name of the old house owner and they shut them off because they were “out of propane”!??! The house was empty with heater set to 15 degrees and it seems extreme to use up two full tanks within 1.5 months.
It was middle of December and if I didn’t come over on weekend I could have my house frozen ( it is a cottage I was not intended to visit it during the winter).
Customer service is terrible. They only have 1-800 number and very hard to reach. Called them several times and was told repeatedly they were too busy to take a call and someone will call me back. Several times took my information but NEVER called.
Finally I was able to reach someone by email and was able to change the ownership information.
However, my problems didn’t end after that.
I am on automated delivery because I do not live there and do not want to end up with the tank to be turned off again and I check them every time I come over.
Today I came to the house and it was 6 degrees inside.
The same story- the tanks were filled up and shut off because they were “out” of propane”.
I complained to the customer service regarding this issue and it seems there is a solution for this - to monitor the propane level remotely. Hopefully this will work out and we will be totally happy with their service.
A quick update. I was told they will take care of it within a week. More than three weeks passed and nothing was done.
- Approximate cost of services:
- $400.00