Trico Homes Inc

A year ago, as our family was about to grow, we were looking for a new place. We first started with Trico in Cochrane and met with Kelsey, who left us with an outstanding first impression as she was personable and professional. A few months later we decided that Cochrane wasn’t the best fit and decided to contact Trico in Crestmont West. We were very pleased to see that Kelsey was transferred there. Long story short, we decided to build a house and Kelsey was extremely thorough and diligent through the different steps. We were never caught by surprise for anything and even though the process of designing a house can be daunting, we felt in good hands and the expertise of the Trico team helped us a lot to make the right decisions.
Kelsey was also very quick to answer our questions during the whole construction process. Customer service always come down with the person you are dealing with and a different person can make a world of difference. Kelsey worked very hard and Trico should be happy to have such a customer-oriented and competent employee.
We also met with Peter who was overseeing the construction process and his insight was very valuable to make some tiny, last minute changes and he was also very quick on following up with the very few omissions and imperfections we noticed closer to possession date. By the time we received the keys, everything was fixed.
We don’t plan to move ever again but Trico has been exceeding our expectations compared to the previous builder we had.
Also, a big THANK YOU to Natalia and Ashleigh for being so nice, friendly and for the great photo updates every week! Also shoutout to Maurice who has been super duper thorough during both the orientation and possession date.
Thanks again Trico!