Hello, my husband and I attempted to purchase a new trico home over 1 month ago. My husbands credit isn’t the greatest but we were assured by our mortgage broker that he could pull through for us. We were so excited when we found this Tric home and decided to put a CONDITIONAL offer on it which we did. We gave our deposit to the company and signed our conditional contract, Justin assured us that nothing gets cashed until everything is finalized and with that we felt safe. Boy was I wrong. 3 days later we found out that we couldn’t only get approved for the mortgage with a co-signer, and with few oppotutnities for this our deal fell through, 3 days later we notified them of this our hearts were broken. We have now been waiting for 5 weeks for the return of our thousand dollar deposit and have been getting story after story as to why we haven’t gotten it back yet. For a company that makes so much to not be able to return a refundable deposit that wasn’t supposed to be cashed they sure are making it difficult for us to receive ours. By law it is my right to get my money back and Trico as well as Justin don’t seem to be in any hurry to return our 1000$ which for me is everything and to a big company like them is nothing..... but obviously they don’t care about their consumer. 5 weeks later and still nothing, I would highly recommend staying away from this builder as they are dishonest and take your 1000$ deposit and you will never get it back if something goes wrong in the conditional phase, just like us it seems. I’m very disappointed.
- Company Response
Trico Homes takes this type of feedback very seriously. Immediately after reading your post I looked into the matter and can confirm a cheque was couriered to your home yesterday. I can confirm that as part of the contract and process, if an offer is written the deposit cheque is cashed. I'm so sorry to hear the deal fell through and that you were unable to purchase a Trico home. We definitely care about all consumers and recognize that the return of your deposit is very important to you. I looked into the process and the return of the deposit does have to go through a procedure of filling out paper work, management approvals and submitting to our accounting department. This takes time, however, I understand this process can be shortened and done in a more timely manner. I will speak further to our sales and accounting departments to ensure this does not happen in the future. I want to assure you that Trico is a very honest company and and the "T" in Trico stands for "Trust". Please accept my sincere apology and I hope that if in the future you are looking to purchase a home you will give us another opportunity to gain your trust back. Please do not hesitate to contact me at anytime. Nicole Walker, Customer Relations Manager.