We custom built our home and had 52 custom Jeld-wen windows and doors installed. There is a 10 year warranty. In the first 2 years, the window seals began to fail. Subsequently we've had 5 seals fail on windows and doors. We are still on the 10 yr warranty but Jeldwen will only provide new windows with no installation. We have to pay for install ourselves and find an installer. They do not do install after 2 years. We are very disappointed with the poor quality of the windows. We have only received 1 window and 4 others haven't even been processed. We requested new windows Fall of 2014. Still haven't been processed. Very poor service and disappointing lack of quality. Paying for the installation on all of these windows is astronomical. Unbelievably poor customer service.
- Approximate cost of services:
- $36,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?