Sterling Homes Ltd

Carpenters
100-5709 2 Street SE Calgary AB T2P3K4
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HomeStars  >  Carpenters in Calgary  >  Sterling Homes Ltd
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47%

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Reviews for Sterling Homes Ltd

Average customer rating:
4.5 10 (19 reviews)

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Angel in Chestermere
Angel in Chestermere
1 review Chestermere, AB
10/10

Chestermere Home - We love it!!!

We bough our house in Chestermere back in October 2016. We've been living here for now more than 6 months.

Our house was almost done when we decided to purchase it, therefore I can't talk about the experience of building it. What I can talk about is the sell process and the service after purchase.

As a quick note, this is our 3rd property. This would be our second NEW property, first one with a different builder.

PURCHASING PROCESS

The purchasing process was great. We were between a house in Mahogany with a different builder and Chestermere with Sterling.

I have to say that you can immediately identify a company that is looking to work WITH you, and Sterling is definitely one of them. We made our offer and they were willing to work with us; Sterling went on the extra mile to make us happy. Shawn was our sales rep (he moved now to a different area) and he was great! He should get a raise soon :) - He made us feel like a valued customer instead of just another sell. My wife is a Realtor and I'm a sales manager, so we know when the seller is just looking for someone to sell without any other interest; Shawn was different.

Even before taking possession of the house, we noted a couple of things we wanted (extra to the normal delivery of the house) and, although the house was at 99% ready state, they were able to make the changes to make this our dream house.

Purchasing process: 10/10

SERVICE AFTERWARDS

Our first home was 3 years ago with a different builder and, based on that experience, Sterling is EXTREMELY GOOD.

We understand no house is perfect after being finished. The difference is the after service and Sterling has excel on this. They are super attentive and responsive. Tricia and Brent are great but also the rest of the employees and the subcontractors. You can immediately see the quality of the product and installation they made.

A good example is the kitchen sink installation. With our first property (different builder) we had an issue with it; it was glued at the bottom and that's it. Of course after the warranty was over, the sink felt down and we had to pay for someone to fix it. Sterling, on the other hand, the sink is properly installed with wood supporting it. I don't see it falling like the other one in any time soon.

Anything, for minor it is and during the first year of service, they've been extremely fast in responding. They even change the light bulbs for you for the first year!!!!

Things they have supported:

1. Water heater failed during Christmas time - Response: 1 day (great!!!)
2. Needed extra paint for outside touch ups (after I installed a dog door) - 1 day
3. Garage door bouncing back after being closed - 1 day
4. Minor repairs - between 1 and 2 days including subs.

I have a lot of good things to say about this builder. We love them. I would definitely recommend them, hands down!

Tricia, Brent, Shawn and all Sterling employees and subs, thanks for the great service you've given us!!!

If you want to reach me personally for any question on this builder in Chestermere, please reach me on my email: [email protected]

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Scott from Calgary
Scott from Calgary
3 reviews Calgary, AB
10/10

New home in Okotoks

We build our new home with Sterling in Okotoks & have been very very happy with their attention to detail, customer service & quality of workmanship.

We moved in Feb/16 and have been super happy with their responsiveness to our needs.

MOST definitely would build with this builder again.

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TTryon in
TTryon in
1 review Okotoks, AB
2/10

Sterling Homes Neighbour Nightmares

First off, my husband and I are sterling home owners...and also having a Sterling home being built beside our house.
The sales team, warranty, and contractors have been absolutely wonderful through the process of buying our SPEC home December 2015. Our issue however is with the construction side of things. Since Sterling has broken ground next door only two weeks ago we have had nothing but issues. First off, our lot had 4 feel of property away from the foundation, as well as the lot beside us having a four foot buffer space. We came home to a pamphlet on our door giving us the heads up that construction was beginning in the next couple of days and "sterling would respect our property". We thought this was a very proactive approach and appreciated it. However two days later my husband and I came home from work to find the four feet from our front door all the way along the side of our house down our backyard completely dug away. The landscaping we had completed in the front of the yard beginning to fall down into their construction site. We were never spoken to to get consent to not only enter our property but completely dig it away. After conversations with the site manager (whom I had to call), they agreed that yes, if we had a fence up, they wouldn't have touched over the property line. However not seeing a fence and only seeing top soil (which my husband and I paid to top up as well as plant bulbs in) they decided it was easier to dig away without respecting and staying off our property. 25 minutes later, all we are told is they would fix it in the spring. The following day we came home to now the construction fence completely overtop of our front yard garden landscaping including plants, with absolutely no phone call or door knock to ask for consent after the 25 minute conversation the previous day stating our lack of consent to disrupt our yard. We are beyond frustrated with the lack of respect of property lines and communication. I would no long EVER buy from a company that does not respect the properties around their building sites, lack of communication asking for permission to enter and disturb property, disrespect communication after multiple communications from one of their own customers.

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Celina  in Chestermere
Celina in Chestermere
1 review Chestermere, AB
10/10

Kinniburgh, Sterling Homes, Shawn Getty!

We purchased a sterling home strictly because of Shawn Getty. Throughout the entire process he was knowledgeable, pressure free and cared about the best fit for our family. The quality of Sterling Homes was proven during our walk through with the additional staff making our dream home perfect! Having them set up an anniversary surprise for my husband proves how over the top this company is- I'm beyond impressed with all the details that have gone above and beyond a home purchase. Thank you Shawn Getty for being a honest & real person. You truly have made this experience flawlessly easy with our decision on a Sterling Home in Kinniburgh :)

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Hasan in Calgary
Hasan in Calgary
1 review Calgary, AB
0/10

Lightsview home

I made contract with sterling homes in June 2014 for the construction to be started in November 14 but 9 months later started. It may takes another 4 months to finish. They looking for opportunity to bill you more. Never ever build with Sterling homes again. The salesman try every hard to convince & sign, once you sign forget about you and your home. I'm thinking to bring to attention of todaytonight or 7.30 report to get them learn.

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Jimmy in Edmonton
Jimmy in Edmonton
1 review Edmonton, AB
0/10

Manning Village

I signed the contract with this company in October 2014 with many promises and hopes that the house will be done in 8 to 12 months. And yet, now is November 2015, the house is half done. And they are still promising with their humor "the build is in progress, should be done soon, everything is on track....etc". If you are looking to build a house with this company and the time is matter to you. I suggest that you should take my experience into consideration. Also, I can't say about the build quality yet, but i am sure it won't be any better than what I have been through so far,I have no idea what they done or what going to do with anything in the house yet. At this point, I don't really want to find out. Because you know what, once you paid and sign the contract. Nothing, absolutely nothing you can do to them if anything is not up to your desire level. So please, many other builder around, shop with your head clear, there are a lot better company than this one. Also, one thing that make me laugh so hard, right after you sign the contract. You will receive a survey which they want you to tell them how was your experience from the start of the contract to the end procession. Guess what genius, how do I know how is that experience if I haven't gotten my house yet. The survey is expired in 3 months if you are not complete it. Economy is down this year (2015), no one is buying house and yet, they still take their time to build it ( no, I didn't mean that using their time to get thing right, more like leaving the house idle for weeks before anything trade start working on there tasks). For example, we all know that concrete is required good weather to cast them. And yet, they just have to wait for all the good weather went pass and cast the concrete at the worst time possible of the year. So yes, please, if you need to buy a house in Manning Village, there are many contractor builders you can go with beside this company. I chose the wrong one so you don't have too.

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Kal EL Hafi from Calgary
Kal EL Hafi from Calgary
1 review Chestermere, AB
10/10

kinniburgh chestermere Sterling Homes

I wanted to highlight our great experience with Sterling Homes in Kinniburgh Chestermere with Shawn. He was very friendly, knowledgeable and very helpful. The service that Shawn provided us was by far the most pleasant and rewarding out of all of the other new home builders that we have built with in the past. Not to say the others weren't great he was just exceptional.

He truly cares about his customers, he guided us with process from start to finish. Spent a lot of time with us in picking the right floor plan for our life style and gave us every detail about the lot and location.

Because i travel so much and I don't get a chance to visit my new home at each and every stage. Shawn would actually take the time to go out on site and take pictures of my home and send it to me.

Harinder is very helpful and very pleasant to deal with, they are a great team. Craig our site supervisor has incredible amount of knowledge. He also has great amount of pride and integrity. When my wife and I were doing our walk through. We would miss some small details and he would point it out for us and mark it down. He would don't you worry we will take care of it.

He would call me and/or email me and let me know that those little issues that we had on our walkthrough had been taken care off.

All in all, If i were to build another home in the future, I would build with Sterling and more specifically with Shawn and team.

Thank you guys for the wonderful experience.

1 of 1 people found this review helpful.
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Meghan from Chestermere
Meghan from Chestermere
1 review Chestermere, AB
10/10

Home build

We are almost at completion of building our new home and have had a wonderful experience largely due to the amazing customer service we had with Area Sales Manager, Shawn Getty. He was attentive to our every need and promptly answered all of our questions. From start to finish, he was honest, helpful and shared in the excitement of our new home by keeping us up to date with the progress that it was making. We are extremely happy with the final details of the home and the quality of the build, not to mention that timelines were maintained throughout the process without much or any delay. Purchasing a new home can be a stressful endeavor, but with the support and attention that we received with Sterling, it was a pleasurable experience and we would highly recommend to anyone who is thinking about building a new home to build with Sterling.

1 of 1 people found this review helpful.
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Judy from Chestermere
Judy from Chestermere
1 review Calgary, AB
0/10

Built new home

Built a home with Sterling homes in kinniburgh Chestermere and found out on final blue print that we have a fire hydrant in our front yard. We have photos of the land and where the stakes were there was no fire hydrant. We are very upset because we need the street parking and with this we are unable to park in front of our home. $650,000 down the drain as we moved for one reason which was more parking. Area Salesman is a someone you can not trust so if you build in Kinniburgh with Sterling Homes, buyer beware. Sterling Homes has given us false information, there blue print drawing have Proposed Fire Hydrant and, when we questioned the area sales manager he said that there was no fire hydrant and wouldn't be. It is our understanding the the developer puts in the fire hydrants so Sterling knew this was there and failed to put that I their drawing. Do not trust the area sale manager as he is not honest.

2 of 2 people found this review helpful.
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