Sterling Homes Edmonton

Builders
3203 93 St NW Edmonton AB T6N 0B2
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Builders
Sterling Homes Edmonton
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67%

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Reviews by rating (past 12 months)

Reviews for Sterling Homes Edmonton

Average customer rating:
5.6 10 (64 reviews)

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Private User
Private User
Private User reviews Edmonton, AB
10/10

Perfect Service/ Stunning Home

Absolutely excellent service in all aspects. The house was ready to move in when we viewed, and we loved it from the first minute we saw it.
Ryan and his team were very supportive and knowledgeable in the whole process from introducing us to everything to possession of the house.
The house is built superbly, the Warrenty conditions are very good, can only be recommended to everyone.

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Company Response

Thanks for the great review, always nice to hear we are doing a good job. If there is anything else you need let us know.

Lyle in Edmonton
Lyle in Edmonton
1 review Edmonton, AB
8/10

Excellent Warranty services

In terms of warranty services, Trevor is abrupt in taking actions to our needs, it was just a few errors in the furnace but they are easy to talk to. In just an hour or two, concerns were managed. Thumbs up.

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Company Response

HI Lyle, Thanks for the review. Glad to hear Trevor could help you out so quickly. Let us know if there is anything else.

darrelldc55 in Toronto
darrelldc55 in Toronto
1 review Edmonton, AB
8/10

Quick and Professional

We are very happy with the professional and timely service that we received from Trevor on our doors that were not insulated properly and on our door handle that was broken. After finding out that we had a problem with the doors, Trevor very quickly replaced all of the weather stripping and fixed the broken door lock.

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Company Response

Darrell, thank you for the review! Very happy to hear Trevor was able to quickly help you on your concerns. Please let us know if you need anything in the future!

Private User
Private User
Private User reviews Edmonton, AB
10/10

Ben in Newcastle is amazing!

Ben has and continues to go above and beyond for me and my family. We have had some minor repairs that have had to be done and he always comes as fast as he is able and gives the highest level of service. He is friendly, honest, reliable and works hard. I wanted to recognize him and share our experience. Thank you Ben!

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Company Response

Thank you for taking the time to review us! Ben is a great asset to the team and we are very happy to hear he was able to help you out! Please let us know if you need anything in the future.

JaimeMajeau in Stony Plain
JaimeMajeau in Stony Plain
1 review Stony Plain, AB
3/10

Buyer Beware Regarding Referral Fees

I purchased a house and took possession in April of 2018. Building the house was a stressful time but most employees were helpful and when we had a complaint and took it to the customer service department it was dealt with appropriately and fairly. Since then, I have referred my cousin to buy a home with Sterling as I thought their workmanship was great and I felt that they did a good job overall with our house. Unfortunately as he was closing the deal for his home, he was told that he would have to forgo the referral fee of $2019 that would have been given to us as he was "already getting a really good deal on the house". Unfortunately the purpose of a referral fee is to reward the people who are referring Sterling Homes as a company. Not give a home owner a better deal on the house. This is the 3rd family member of mine to buy a home in Westerra. We deserve these referral fees and it's extremely unfortunate that Sterling Homes would cut us out of the sale in this way. So please buyer beware when it comes to referring this company as there will be of no benefit to you.

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Company Response

Hi Jaime, We have read through your review and have investigated the circumstances. We at Sterling Homes place a high value on happy customers and appreciate referral business. The fundamental requirements of the referral program rely on the referral being communicated to Sterling by the customer purchasing the home and that it must be identified at the time of the purchase agreement. In this particular case the person who purchased the home with us declined to identify and record the referring party after being asked twice by our area sales manager. So it was not presented with the offer to purchase or considered In the negotiation of the deal. Because of this we are not able to pay out a referral at this point after the home has already taken possession.

Tiara in Spruce Grove
Tiara in Spruce Grove
1 review , AB
8/10

New Home Build

We are very happy with the quick and efficient service Ben has provided us with our warranty and home issues. Our concerns are looked into quickly and follow up is provide to ensure everything is satisfactory.

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Company Response

Tiara, thank you for reviewing us! So glad Ben was able to help you out quickly and to your satisfaction. Please let us know if you need anything in the future.

Deepak in Edmonton
Deepak in Edmonton
1 review Edmonton, AB
9/10

Reliable and fast service

Service Tech did a great job by doing fast service for our newly build home on a maintenance call for locks by 1 call and within 1 day . Good job Trevor

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Company Response

Deepak, thank you for reviewing us! Very glad Trevor was able to help you out so quickly. Please let us know if you need anything else!

Private User
Private User
Private User reviews Edmonton, AB
9/10

Warranty service

Have always been satisfied with the service provided by Ben our warranty tech. Any issue we had was promptly and professionally taken care of for us in a timely manor

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Company Response

Thanks for taking the time to review us! Ben is a great asset to the company and we are glad you agree! Please let us know if you need anything in the future.

Private User
Private User
Private User reviews Edmonton, AB
10/10

Great Experience

We bought a Sterling Home about 5 years ago in the Westerra community. Even though out of warranty, Benjamin from the customer service department answered our phone calls and came to help us with our issues. Truly appreciate the efforts Sterling has put forth in improving their service department. Thanks again Ben and the Sterling Team.

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Company Response

Thank you for taking the time to review us! Very glad Ben was able to help you out. Please let us know if you need anything else!

amandeep singh in Sherwood Park
amandeep singh in Sherwood Park
1 review Edmonton, AB
9/10

Excellent warranty team

We bought a new Sterling Home in Allard and noticed quality issues during extreme winter. We contacted the warranty team, Trevor and he scheduled a visit to our place. He thoroughly checked everything and submitted the work orders to rectify the issues.

We are very happy with his service.

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Company Response

Amandeep, thank you for reviewing us! We are very happy to hear Trevor was able to help you out when some concerns arose, he is a great asset to the team! Please let us know if you need anything else in the future.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Sterling Homes Edmonton

With over 60 years of building experience our goal is to provide superior customer service, uncompromising craftsmanship and design excellence. It is an award winning formula that has made us one of the industry’s most respected new home builders and a customer favourite. Sterling Homes has been one of Alberta’s ...
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