Patio Sliding Doors and Windows
I am very upset with this company. I had a tight timeline for my project and they told me that they could deliver in 4 -6 weeks. I ended up waiting 14 weeks and many many phone calls to get it at 14 weeks.
The patio sliding door opening to my back deck is 22" wide.
I can't fit a platter through the door - its too narrow. They should have warned me - its like buying a car that can only do 40Km/h. One assumes that a company producing doors and windows would have standards and guide people to the right size. The size does not meet code.
I have asked repeatedly for options to fix and no one has responded to my emails.
Also, the mullions on the windows are so thick - they block half the natural light. I would never recommend this company anyone.
- Approximate cost of services:
- $5,000.00
- Company Response
This year has been a challenge to meet lead times, due to labour and supply issues across our industry. EVW has been diligent in communicating updates with customers. We apologize for any inconvenience in delays.
Regarding this door and the passage opening, we had manufactured the door to your contractors specifications. All products manufactured at EVW are custom built, for each application and the dimension details are communicated with the contractor. As we did not work directly with you, we would not know your requirements. Please note; building code requirements for passage openings are for main entrances and do not apply to secondary doors (which are commonly sliding doors).
Should you wish to replace your 3-panel door in the existing 7' opening to a 2-panel door, we would be happy to work with you and your contractor in making this happen. The opening would suit your application well and there would be fewer mullions.