Dufresne Furniture & Appliances Winnipeg Nairn Avenue

I bought a mattress in mid April, delivered may 5th. The delivery team not only scratched paint off my wall delivering my mattress but also dropped the mattress on my tv, completely shattering the screen and rendering the tv useless. The delivery team then said it would file the compliant for me and return in a few minutes with the paperwork.. they didn’t they just left. I had to make the complaint myself after which they said they’d get back to me within the week... It’s now been 7 weeks and 3 denials later they hold strong to the delivery team stating I “broke my own tv after when my mattress fell on it”. How would my mattress fall if it was delivered flat onto the floor. Either way guest care is nothing but useless and I will now be taking this to small claims court. I will never purchase another product from them or their parent store Ashley’s. The only reason this review gets a single star is because of the customer service at the store. Otherwise I’d be rating this 0/10

Edit/update: I just got off the phone today with a guest care manager who had, in the last week, attempted to overturn the decision made using the same info as above, and yet transportation management is unsurprisingly holding strong to their untruthful statement about me damaging my own walls and TV. I will now be following through with my decision to take them to small claims court and sue for damages. And as originally stated I will never purchase another product or service from Dufresne ever again, nor will I recommend them and make sure all those I know never use them.