We are building our house and decided to use Durabuilt. The sales person was very helpful, the product is acceptable to a point. Service is so disorganized and poor! Ordered windows in June and is now end of Oct and still waiting for some delaying the outside finishing. We had service come out to try to fix problems and not prepared so nothing was done three times. We have had service come out to pick up a window to repair only to find out the window was already picked up and in their shop. Weeks later we got the window back. SDL's on the garden doors are coming off in the cold weather! I wonder what the excuse will be this week! Would not recommend at this point.
- Approximate cost of services:
- $18,000.00
- Company Response
Hi Heather,
Thank you for sharing your concerns. I have forwarded your concern to the service department and we will get in touch with you shortly to resolve the issue that you have with your SDL's on garden doors. Meanwhile I would appreciate if you could send me your contact details with a convenient time to reach out to you @ shivas@durabuiltwindows.com
Thanks, Shiva Kumar; Senior Marketer; Durabuilt™ Windows & Doors Inc. Thanks, Shiva Kumar ;Senior Marketer ;Durabuilt™ Windows & Doors Inc.