Durabuilt Windows & Doors

Windows & Doors Installation & Service
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Reviews for Durabuilt Windows & Doors

Average customer rating:
7.1 10 (153 reviews)

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Private User
Private User
Private User reviews Edmonton, AB
0/10

Adding a window to the basement

This Company is a joke, they have no communication skills, we had to chase them to do their job, then they did not communicate what prep needed to be done for the job so the concrete cutters couldn't get their job done properly. DO NOT USE THIS COMPANY !

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JessB in Edmonton
JessB in Edmonton
1 review Edmonton, AB
0/10

Window technician error not covered under warranty

4 year ago we replaced all 6 windows on the back side of the house. Within the first year we commented that there was a bad draft coming from our basement window. They advised we were not sliding the window closed properly... how many ways can you slide a window? Open and closed. The answer is 2. They explained that even though we were able to lock the window that we had to slam it shut each time to ensure proper sealing. I have never slammed a window and recommend not doing it around a sleeping toddler.
2 years ago , same window, develops a stress crack in one of the panes causing the pane to spider web. Upon calling they advised they would come out and replace the pane for the retail fee of $500. While shopping around for a second opinion, the same pane on the opposite window suffers the same crack, spiderwebbing that pane as well in the identical location. Durabuilt quoted another $500 to replace it. They have agreed that it is a stress crack but not their fault because it is part their 90 day warranty. When asked to replace the entire window, they refused stating it was just the panes that needed fixing. We feel they will not replace the window, even if paid to do so, because it will prove their error in installing. Our second opinion has advised that the stress cracks are from either the shims underneath nor being spaced correctly or the shipping screw has been left in the bottom of each window, both common accidents. Durabuilt was told this but refused to help.
We will not be utilizing Durabuilt services any longer. A company that will not stand behind their technicians or take responsibility for their actions is not a company I will trust with the safety of my home.
For those of you with Durabuilt windows, I wish you the best of luck should you need maintenance: having someone come to our home is like pulling teeth from a chicken... very difficult, especially since they don't have teeth.

1 of 1 people found this review helpful.
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Pat in Edmonton
Pat in Edmonton
1 review Edmonton, AB
2/10

Beware falling windows

We replaced our crank out windows 10 years ago. A few weeks ago I was opening the dining room window (not a window I use much) to clean the sill. The whole window fell out and smashed breaking the glass and frame. It took several days for Durabuilt to send someone out to look at the window and measure for a new one. This was a complete failure of the mechanism that supports the window as it was all bent and the screws all came out. The warranty on the hardware is a limited lifetime warranty and since this failed and caused the window to fall, I felt Durabuilt should take some responsibility. They gave me a slightly discounted price but it still is costing me $650. I have a second window that has never closed properly which they can’t fix without a significant cost as well. I had 6 crank out window put in and 2 have failed within 10 years. For the cost of these windows one would expect a better lifetime that 10 years.

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Private User
Private User
Private User reviews Edmonton, AB
5/10

Pinhead window

Pinhead window 2nd floor needs attention. We were asked to feel it, take picture!! Seniors not about to climb up and do so..asked about warranty..durabuilt emailed me warranties about Windows and doors. This is a specific window..not a flipping door..7 days later still mega emails no direct answer/results.. FRUSTRATING

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Keith in Grande Prairie
Keith in Grande Prairie
1 review Grande Prairie, AB
10/10

Rental upgrade

We upgraded our rental house. Happy with our new windows so far other than in one week the inside pane cracked on one without cause. I’m sure it will be fixed tho.

After checking with other companies. Durabuilt had the best price. Happy with the service.

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Company Response

Hi Keith, thanks so much for your feedback! We are pleased to hear that you are happy with your new windows so far- please give us a shout at connectyou@durabuiltwindows.com for any questions directly related to service work and we will have one of our experts reach out! Thanks again

Tracy Campbell in Edmonton
Tracy Campbell in Edmonton
1 review Edmonton, AB
10/10

Service

My husband do Reno jobs and we usually buy windows from Durabuilt. i must say the service and after sale support we get from their service department is awesome. i am the one who has to call service department of different suppliers if need arises and found the durabuilt service is the best. i understand there is cost for everything but their service and labor cost is still cheaper than other window companies.

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Company Response

Hi Tracy, we are thrilled to receive your feedback and are super happy that your experience with us and our service department has been great!

K2015 in Edmonton
K2015 in Edmonton
1 review Edmonton, AB
9/10

New home build

Durabuilt supplied our windows for our new house build. The salesperson, Jason, was very knowledgeable and thorough. The order was delivered on time and the one service call required was completed efficiently and professionally. We are happy with the quality of the windows.

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Company Response

Hi K2015, we are pleased to hear you had a pleasant experience with Jason! Thanks so much for sharing! Enjoy your new windows.

DDL in Edmonton
DDL in Edmonton
1 review Edmonton, AB
8/10

Window Glazing Units - House

Our window glazing unit replacement job is now finished and well done! I must say the installers were excellent. Fast and professional. Job that was going to last all day long lasted about half a day. We are very pleased with the outcome.

Review has 1 previous version
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Company Response

Hi DDL, thanks so much for the feedback! We are thrilled to hear that your experience is going well so far. Keep us posted on the progress :) Thanks!

Marissa Rae in Edmonton
Marissa Rae in Edmonton
1 review Edmonton, AB
10/10

Great Customer Service and Product

We have dealt with Gord in the past, and was super happy to deal with him again. I highly recommend him as a sales agent. He was friendly, helpful, honest, knowledgeable and quick to respond. We were getting our two front bedroom basement windows replaced and our upstairs bedroom window replaced. Gord was super helpful in getting us the information we needed about the new rebate. The installers were quick and clean and the windows look awesome. Just recently we had a pressure crack due to the up and down temperatures and it was covered under the warranty. I love durabuilt and would recommend them to everyone.

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Company Response

Hi Marissa,
We are so happy to hear that your complete experience with our Durabuilt team has been a positive one! Thanks for the recommendation. Enjoy your new windows!

Private User
Private User
Private User reviews Sherwood Park, AB
9/10

Window Upgrade

Overall we were satisfied with the product and the install, would have liked all windows to open and close with the same amount of effort, the service person assured me there was no problem, Hmmm?

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Company Response

Thanks for the feedback! Please reach out to us at connectyou@durabuiltwindows.com to explain the concern further and we'll be able to provide some recommendations/ assist from there. Thanks!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Durabuilt Windows & Doors

Windows are the essence of the home.

They welcome the comforting warmth and glow of the sunlight inside, open up to embrace the fresh springtime air, and allow you to experience the beauty of the world around you. Our windows make everyday life a little brighter, with high-performance values, enhanced energy savings, a wide array of colour options, superior design details, and unprecedented smooth movements.

At Durabuilt, our approach to windows is simple. We believe in innovation, operational excellence, and creating consumer connections. We understand that a home is more than just walls and windows; it’s a place where memories are made, children grow, and worlds are shaped. We are committed to creating and providing the best solutions for you. It’s never been so easy.

Visit our website to learn more https://www.durabuiltwindows.com

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
- PVC windows - Aluminum clad windows - Laminate color options - Commercial windows - Custom design and shape windows - Composite entry doors - Patio doors - Garden doors - Decorative doors - Custom designed doors - Tilt/turn Windows
SERVICES
- Replacement Services offered in Edmonton (780-463-4466, x2034) and Calgary: 403-723-0410 - Installation services year round
BRANDS
Alpha, Omega, Hybridex, Vivace, Super Spacer, X-Drive, Therma-Tru, Classic-Craft, Smooth-Star, Fiber-Classic, Thermo-Guard, Econo Star
STYLES
WINDOWS: Slider,Tri-Slider,Quad-Slider,Single Hung,Double Hung Casement,Awning,Picture,Bay,Bow,Custom Designs & Shapes, Unique Glass,Grilles & SDLs, Accents, Skylights DOORS: Fiberglass,Grilles Between Glass/Internal Grilles,Garden Doors,Sliding Patio Doors, Tilt/Turn Windows.
SPECIALITIES
- Manufactured at our 180,000 sq.ft. facility in Edmonton, we can customized any window or door -First with state of the art technology to bring Tilt/Turn windows in Edmonton
WEBSITE
http://www.durabuiltwindows.com
YEAR ESTABLISHED
1988
NUMBER OF EMPLOYEES
400
LICENSES
ISO 9001, ISO 14001, OHSAS 18001
MEMBERSHIPS
Only IMS Certified Window & Door Manufacturer -CSA Certified Manufacturer -Energy Star Partner
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Please visit www.durabuiltwindows.com for detailed warranty information.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.