Replaced most of the windows in our home. We had many issues with the patio doors we also replaced. They attempted to resolved the product issue but never came up with a satisfactory solution. Fast forward a couple of years.... the seal broke on our picture window. The cost for "labor" was $500 +even though it was under warranty, that was about half the cost of the entire window. Reluctantly I paid for the repair and now the seal is again broken, but it is outside of warranty and I am stuck looking at a hazy view of my yard. I also have two bedroom windows that the seals have now gone on and have Frost imprints on the inside that are not accessible to clean. THIS IS A HORRIBLE PRODUCT AND COMPANY their products are awful and their service is even worse. DO NOT PURCHASE ANYTHING FROM THIS COMPANY.
- Approximate cost of services:
- $12,000.00
- Company Response
We apologize for the issues you've faced with our products and services and for any inconvenience caused. Your feedback is crucial to us, and we're committed to making things right.
Regarding the picture window repair and warranty concerns, we'd like to investigate further to find a solution. If you could please send your contact details to reviews@durabuiltwindows.com so we can reach out promptly.
We're dedicated to improving our products and customer service. Thank you for bringing this to our attention, and we hope to have the opportunity to address your concerns.