In January we had a broken water pipe. Lappans were recommended by the City employee. The first day was productive but the foreman got sick and that left two on the crew, one of which worked the excavator and one that stood around leaning on his shovel smoking. The wanted to leave early on the Friday at 2 and leave the newly installed water pipe exposed all weekend in minus 30 weather. We called Rob who was rude and told us to leave the water running all weekend. Our metered water. He came and partially filled it in. They came back and left a mound of frozen clay which of course when thawed sunk. One would think an excavator would know that frozen saturated clay does not have the same mass when thawed. Now we have a 69 foot long, 16 inch deep ditch in our front yard that is caving in and he won't come back unless we pay more. Our 'written agreement states that the job will be brought to grade level. I do not recommend this company. They do not stand by their word or contracts.