Climate Air Heating & Air Conditioning Ltd

It was finally time to replace the AC and furnace. Both incumbent units were Lennox. After 26 years of reliable and trouble free service, it was time to send them out to pasture and bring in something modern and energy efficient. So I decided to stick with the Lennox brand again because it has provided years of good reliable service.

I had dealt with Brian at Stouffville Home and Comfort last year for an AC install at my other property and my good friend had also contracted Brian to replace his furnace, AC and tankless water heater. I have read nothing but glowing reviews on Red Flag Deals (RFD) forums and right here on Homestars as well.

So it was a no brainer for me really. I contacted Brian and he arrived with Mitchell to assess my property. He recommended the Lennox XC14-24 (3 ton) along with the C33-31B Evaporator Coil and EL296UH070XV36B 2 Stage ECM Furnace and a Lennox Healthy Comfort 16-28 Merv 10 Media Filter.

Installation date was set for August 1st and the install team led by Demitry was on time at 8:00AM. It was a crew of 3. They were able to remove my old AC & furnace and install the new hardware in about 4.5 hours. Everything went very well, the crew did a great job and they cleaned everything up. 2 thumbs up !!!

There was an issue with the new hardware and the new thermostat. I decided to go with a Honeywell thermostat instead of going with the Lennox iComfort thermostat. What happened was that the AC and the furnace were going on at the same time....YIKES!!!

Mitchell was sent later that evening to troubleshoot and a solution could not be found after testing the wires and replacing the Honeywell thermostat with another unit.

So the furnace was turned off and the AC was allowed to operate as it was a hot and muggy long Civic holiday weekend. But it was later discovered that the AC would just run non-stop. The temperature was set to 23 C and the fan was set to auto. But when the inside temperature reached 20 C, the AC just kept on going.

I contacted Brian and he was very quick to respond and address the issue. He contacted Honeywell and Lennox. The issue was solved. Apparently, the Honeywell thermostats energy saving function was conflicting with the Lennox software (ROM). I was never a fan of the Honeywell thermostats because their menu and functions are so difficult to access that one would need an Engineering degree from MIT to understand it IMHO. It is not intuitive at all which is surprising because these are Residential/Consumer thermostats !!!

Well, Mitchell returned once again on the following Tuesday to install a Lennox iComfort thermostat and BINGO....the world is right again. My advice to future Lennox furnace buyers is to spend the little extra and get the iComfort thermostat an save yourself the possible hassle with software conflicts. It seems that every piece of hardware with their own proprietary software is becoming the norm now in my opinion.

But I commend Brian and the team at Stouffville Home and Comfort for addressing the issue and solving the issue rather quickly. I can and have already recommended Stouffville Home and Comfort to my family and friends.