The worst possible customer service.
We purchased a washer and dryer on the 21st of August from Canadian Appliance Source. We had a great experience with George as our salesperson. He was helpful and very pleasant. Upon delivery of our washer and dryer On the 4th of September, the dryer was dented and the company had to take the unit back. We were initially very understanding. My husband spoke to Cash (so?) who confirmed our delivery would be the following Sunday between 9-12. After 12 pm my husband to called to say we hadn't received our dryer. The customer service representative told us that we couldn't have it that day and they could not accommodate another delivery until Monday the 21st! After much resistance we accepted that this was the best the company was willing to offer. We were told that they would try to make the delivery in the evening as we both
work and had initially planned for a Sunday delivery. Now we're told that delivery will be on the 21st between 9-
12 and cannot be rerouted! Despite
their many errors and our
inconvenience this company
continues to provide substandard
customer service. From an initial
pleasant experience with their sales
team to their lack of customer-centred customer service staff, we will never shop at or recommend this store again.
- Approximate cost of services:
- $2,200.00