Worst Customer Service Experience
This company is awful. Customer service doesn't exist. They are rude and will not help, instead they say I must speak with the salesperson who is on vacation! Insane!
I placed an order for a washer/dryer last week and the delivery never happened. I called "Customer Support" and they said the delivery was cancelled by the sales rep, Harry. The order wasn't cancelled though, just the delivery so my card was charged!
They said I would have to ask Harry why this happened, and he is on vacation. I asked to talk with a manager and they hung up on me.
How could they cancel the delivery but not the order??
How could no one at CAS help me, only the specific sales person who isn't even working??
- Approximate cost of services:
- $1,800.00
- Company Response
Dear Issac,
Thank you for sharing your concerns with us.
We sincerely apologize for the inconvenience caused by your order.
Please note that in regards to any changes/cancellation of an order, we would direct our customers to their respective sales representatives as they are the ones who can cancel or bring any changes to their orders.
We apologize if this has not been communicated to you properly.
Would you please take a moment to provide your order number to our After-Sales team at casreviews@caslp.ca so that we can address your concerns directly with those individuals involved?
We apologize again for the lack of communication by our team members.
Thank you, sincerely
CAS
T.B