A1 Chesney Service Experts

Heating & Air Conditioning
#2 7317 12 Street SE Calgary AB T2H 2S6
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A1 Chesney Service Experts
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84%

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Best of 2019 winner 2 timesBest of 2019winner 2 times

Reviews for A1 Chesney Service Experts

Average customer rating:
8.9 10 (155 reviews)

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HOLLY
HOLLY
1 review Calgary, AB
0/10

Ouch.

Update:
A1 Chesney cares about clients. They refunded me the entire amount with apologies and a phone call. Much appreciated!

Our air conditioner broke down. I phoned A1 Chesney for a service appointment, and was told there would be a 115.00 fee for the repairman to come to my home. This fee would be applied to any repairs that were done. Repairman came to my home, looked at the broken air conditioner, and told me straight out that he can't know exactly the issue without "taking a tool to it." If he was "to take a tool to it," it would cost me upwards of 800.00 because the refridgerant was no longer used and illegal. He did not recommend that.
Not going to happen, but I still had to pay him 131.25 for him just to come tell me that. Chesney could have easily warned me that if we had a unit that used refrigerant that is no longer in use, that the repairman would not even bother to diagnose it. Not only would this have saved them a trip (he brought a salesperson with him on a repair call, seems suspect to me), it would have saved me what was a $131.25 charge for absolutely nothing. A charge to tell me that "I can't even put a tool to it." Seems to me, a quick cellphone photo of the side of my air conditioner could have given them the info they needed to know that they could not touch it. The repairman told me that this was a common problem, that the refridgerant was illegal but was still being installed up until last year... another indicator that they could have forewarned me about this.
I was told that I might as well buy a new air conditioner and I should probably get a new furnace as well to "save money," as mine was old and too big for our house anyway.

A search on youtube afterwards showed me that one of the most common problems with air conditioners is the capacitor crapping out. So my husband discovered that that in fact was the problem. We bought a new one today for 40 dollars and some change.
I guess I can thank A1 Chesney for motivating us to research our problem a little more and saving us thousands of dollars on a new air conditioner, or renting one from them for 115 a month every month for the year, despite using it only 3 months of that year. (If we are lucky to have a warm summer in said year). What a screaming deal A1 Chesney!

I will not & would NEVER recommend, or use A1 Chesney for anything, ever. Shame on Chesney. I regret phoning you, and you really make me ashamed for trusting you.

1 of 1 people found this review helpful.
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Company Response

Hi Holly - We appreciate all reviews and thank you for sharing your experience. I understand the General Manager spoke to you today to resolve your concerns. Have a great day!

Brent001 in Calgary
Brent001 in Calgary
1 review Calgary, AB
0/10

New home install, no warranty coverage?

I bought a new home and Service Experts was the furnace installer. The PVC that connects ventilation to the outside was cut and the plastic fillings had eventually settled into the furnace, (confirmed by two independent furnace specialists). It then caused multiple error readings (low press switch?) over time and, most recently, system failure in the middle of the night due to draining blockage. I would not normally report this 1 issue however, prior to this we had issues when the house was brand new, (under warranty) that were also not handled well. The humidifier was never hooked up. When I called it in afterwards I was asked for $150. (1 year after installation) In light of these multiple concerns I felt it appropriate to bring attention after the latest severe occurrence. Additionally, after I left a review on Google, I was promptly told to give them a call directly and leave a message, which I did. It took 3 months to hear back from them. POOR INSTALL, POOR HOME SERVICE, POOR CUSTOMER SERVICE!

3 of 3 people found this review helpful.
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Company Response

Brent, we truly apologize for your experience.

T in Calgary
T in Calgary
2 reviews Calgary, AB
10/10

Great Service - Professional, timely and reasonably priced

Excellent service. A motor in one of my furnaces had packed it in during our recent cold snap. A1 Chesney had a tech come out very quickly. Technician arrived exactly as scheduled. Technician quickly diagnosed what already suspected and showed me how he came to that conclusion. Furnace is quite old (1982), but he was able to find the replacement parts for below what he originally quoted me, and had the furnace up and running again within an hour. He offered replacement filters, made some recommendations for ongoing service to ensure that it was running well, and for when we inevitably would want to replace both units. Very professional, reasonably priced and overall just plain helpful. Would recommend.

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Company Response

Hello! Thank you for this great review and recommendation!

David in Toronto
David in Toronto
1 review Calgary, AB
0/10

Lennox furnace

A study in incompetence. Replaced a Carrier furnace with them 11 months ago. First they discovered the Carrier thermostat was nit compatible with Lennox. Wanted to charge me 5 x what the thermostat was sold for online. Second the inspector rejected the venting that had to be redone. Third after one month dual zone motors were fried. After research, discovered they were not compatible with the Lennox electronics. After sharing this they reluctantly replaced them. Finally just this month discovered they had failed to hook up the humidifier to the furnace! In fairness the last tech they sent was suberb but they are clearly not A1. Avoid them at all costs!

2 of 2 people found this review helpful.
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Company Response

David, we regret that you have concerns and would like to gather more information. Please contact us at CustomerService@ServiceExperts.com with your full name on the account, address and phone number and we will follow up with you.

Ashton in Calgary
Ashton in Calgary
1 review Calgary, AB
10/10

Water Softener

Ali.K installed water softener, shut off valve and upgraded plumbing. He arrived right on time and did a terrific job. He was also very helpful in explaining all his work. Couldn't have gone better.

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Company Response

Ashton, we strive to provide excellent service and are thrilled to hear that was reflected during your recent experience!

Pia in Calgary
Pia in Calgary
1 review Calgary, AB
10/10

Boiler

Ali.K replaced our boiler and he did an awesome job! He explained everything to us very clearly and left the place very neat and clean. He helped us with other plumbing issues like the kitchen faucet, pipe lines, shower faucet and made everything wk well. He offered the TAP - Advantage Program, worry-free. This guy is highly recommended - trust me!

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Company Response

Pia, we are thrilled to hear that Ali. K demonstrated top notch service!

Saif in Calgary
Saif in Calgary
1 review Calgary, AB
10/10

Water softener and water heater

Ali. K. Has already installed our Rental water softener Excalibur very expertly. Recently we had talked to Ali about our old hot water tank and Ali provided the TAP The Advantage Program. Very convenient and worry free. For less than $20/month for a brand new 50 Gallon installed and upgraded by code. Ali has been professional, polite, and respectful to our home. Highly recommended to our family and friends Ali and A1 Chesney.

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Company Response

Saif, we appreciate your business and thank you for this great review!

danielaO in Calgary
danielaO in Calgary
1 review Calgary, AB
10/10

Water heater

★★★★★ Ali K. A1 Chesney service tech installed my new water heater and upgraded my plumbing pipes and installed a new water shut off valve for the main line which is now accessible and easy to operate. A very professional, informative and cordial service. Highly recommended both the tech and the company to everyone. !!!!!!!!!!!!!!!!!!!!!!!!!!!
Have used them before and will keep using them.

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Company Response

Daniela, thank you for this great review and recommendation!

Private User
Private User
Private User reviews Calgary, AB
8/10

hot water heater installation

Ali K. from A1 Chesney provided timely service. They responded to our call with Ali arriving within 3 hours to start the replacement of our hot water heater. Job well done.

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Company Response

Hello! It is great to know that Ali’s work delivered the results you needed!

Private User
Private User
Private User reviews Calgary, AB
10/10

Hot Water - Recirculating pump

No hot water to shower - easy fix shown to bypass while we decide whether to replace. Ali K diagnosed and walked through service and winterization of system. Much appreciated...he will walk you through review process!

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Company Response

Thank you for taking a moment to share your experience with us!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about A1 Chesney Service Experts

At A1 Chesney Service Experts Heating & Air Conditioning, we know heating and air conditioning, which is why we back up our work with our 100% Satisfaction Guarantee. Not only does it reveal our confidence that you’ll be happy with the furnace repair we have done, it holds us to a higher standard, making certain that we continue to provide you with amazing service without fail. When it’s time to deal with any heating and cooling question or issue you have, know that you can trust the experts at A1 Chesney Service Experts regardless of what the Calgary weather throws at us.

Need 24-hour emergency furnace repair? We can take care of that too. With our same-day service and live phone and online chat service available 24/7, we make your comfort our greatest priority. Heating and air conditioning should help you live a comfortable life, so let us help you make your home the most comfortable it has ever been. It’s easy, just grab your furnace repair coupon, then simply give us a call at 587-315-5271, chat or schedule an appointment with us online.

CATEGORIES
Heating & Air Conditioning
SERVICES
HEATING: Furnace Repair Service, Furnace Sales, Furnace Installation, Furnaces & Air Handlers, Furnace Maintenance COOLING: AC Repair Service, New Air Conditioners, Air Conditioning Maintenance, Solar Air Conditioning, New Air Conditioners PLUMBING: Leak Detection/Repair, Drain Cleaning, Faucet and Pipe, Repair/Replacement, Drainpipe Replacement, Food Waste Disposer Replacement, Water Heater Repair/Replacement, Water Softener Installation, Gas Pipe Repair, Sump Pump Installation, Well Pump and Tanks, And more...
WEBSITE
https://www.a1chesney.com/
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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