A1 Chesney Service Experts

Heating & Air Conditioning
#2 7317 12 Street SE Calgary AB T2H 2S6
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A1 Chesney Service Experts
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83%

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Best of 2019 winner 2 timesBest of 2019winner 2 times

Reviews for A1 Chesney Service Experts

Average customer rating:
8.8 10 (159 reviews)

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Jim
Jim
1 review Calgary, AB
2/10

Furnace Repair

I had a problem with my furnace and called A1. They showed up on time but couldn't fix the problem. The technician had no idea what could be causing the problem. All he wanted to do is sell me a new furnace. In the end I did order a new furnace but not through A1. The furnace was only 15 years old.

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Company Response

We strive for 100% satisfaction, and we regret to find out that this was not the case.

Mike
Mike
0 reviews Calgary, AB
10/10

Air Conditioning Install

Craig, Rob & Noah had a difficult new install, but they worked through it and the job was completed professional. The crew was great to work with and did a great job.

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Company Response

We are happy that the team worked together to provide you with a great experience!

Private User
Private User
Private User reviews Calgary, AB
10/10

Install new furnace and tankless water heater

Have been dealing with A1-Chesney for many years and have a lot of confidence in their service and reputation. Recently had them replace our old water heater and furnace. For the water heater, was interested in switching to a tankless, and Phil from A1-Chesney was very knowledgeable and helpful in explaining the plumbing modifications which would need to be made to accommodate a tankless. Decided to go with it on the Advantage Program. As for the furnace, Anna from A1-Chesney was most helpful and always readily available to answer my questions. Installation of the tankless water heater was done by Phil and Rahim, while Abdul and Joe installed the new furnace a week later. All arrived promptly and were professional, competent and efficient. All in all, very satisfied.

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Company Response

We do our best to provide every customer with superior service and it is always nice to hear positive feedback!

Jim
Jim
1 review Calgary, AB
10/10

Very thorough furnace and AC maintenance

I signed up for Service Plus, and they had a technician come out to do a furnace and air conditioner maintenance. The technician was great, he was on time, friendly, professional, and did a very thorough job of inspecting and cleaning the furnace and the air conditioner, and testing to make sure I had good air flow in the house. I definitely recommend this company.

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Company Response

Thank you for this great review and recommendation!

HOLLY
HOLLY
1 review Calgary, AB
0/10

Ouch.

Update:
A1 Chesney cares about clients. They refunded me the entire amount with apologies and a phone call. Much appreciated!

Our air conditioner broke down. I phoned A1 Chesney for a service appointment, and was told there would be a 115.00 fee for the repairman to come to my home. This fee would be applied to any repairs that were done. Repairman came to my home, looked at the broken air conditioner, and told me straight out that he can't know exactly the issue without "taking a tool to it." If he was "to take a tool to it," it would cost me upwards of 800.00 because the refridgerant was no longer used and illegal. He did not recommend that.
Not going to happen, but I still had to pay him 131.25 for him just to come tell me that. Chesney could have easily warned me that if we had a unit that used refrigerant that is no longer in use, that the repairman would not even bother to diagnose it. Not only would this have saved them a trip (he brought a salesperson with him on a repair call, seems suspect to me), it would have saved me what was a $131.25 charge for absolutely nothing. A charge to tell me that "I can't even put a tool to it." Seems to me, a quick cellphone photo of the side of my air conditioner could have given them the info they needed to know that they could not touch it. The repairman told me that this was a common problem, that the refridgerant was illegal but was still being installed up until last year... another indicator that they could have forewarned me about this.
I was told that I might as well buy a new air conditioner and I should probably get a new furnace as well to "save money," as mine was old and too big for our house anyway.

A search on youtube afterwards showed me that one of the most common problems with air conditioners is the capacitor crapping out. So my husband discovered that that in fact was the problem. We bought a new one today for 40 dollars and some change.
I guess I can thank A1 Chesney for motivating us to research our problem a little more and saving us thousands of dollars on a new air conditioner, or renting one from them for 115 a month every month for the year, despite using it only 3 months of that year. (If we are lucky to have a warm summer in said year). What a screaming deal A1 Chesney!

I will not & would NEVER recommend, or use A1 Chesney for anything, ever. Shame on Chesney. I regret phoning you, and you really make me ashamed for trusting you.

3 of 3 people found this review helpful.
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Company Response

Hi Holly - We appreciate all reviews and thank you for sharing your experience. I understand the General Manager spoke to you today to resolve your concerns. Have a great day!

Brent001 in Calgary
Brent001 in Calgary
1 review Calgary, AB
0/10

New home install, no warranty coverage?

I bought a new home and Service Experts was the furnace installer. The PVC that connects ventilation to the outside was cut and the plastic fillings had eventually settled into the furnace, (confirmed by two independent furnace specialists). It then caused multiple error readings (low press switch?) over time and, most recently, system failure in the middle of the night due to draining blockage. I would not normally report this 1 issue however, prior to this we had issues when the house was brand new, (under warranty) that were also not handled well. The humidifier was never hooked up. When I called it in afterwards I was asked for $150. (1 year after installation) In light of these multiple concerns I felt it appropriate to bring attention after the latest severe occurrence. Additionally, after I left a review on Google, I was promptly told to give them a call directly and leave a message, which I did. It took 3 months to hear back from them. POOR INSTALL, POOR HOME SERVICE, POOR CUSTOMER SERVICE!

4 of 4 people found this review helpful.
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Company Response

Brent, we truly apologize for your experience.

T in Calgary
T in Calgary
2 reviews Calgary, AB
10/10

Great Service - Professional, timely and reasonably priced

Excellent service. A motor in one of my furnaces had packed it in during our recent cold snap. A1 Chesney had a tech come out very quickly. Technician arrived exactly as scheduled. Technician quickly diagnosed what already suspected and showed me how he came to that conclusion. Furnace is quite old (1982), but he was able to find the replacement parts for below what he originally quoted me, and had the furnace up and running again within an hour. He offered replacement filters, made some recommendations for ongoing service to ensure that it was running well, and for when we inevitably would want to replace both units. Very professional, reasonably priced and overall just plain helpful. Would recommend.

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Company Response

Hello! Thank you for this great review and recommendation!

David in Toronto
David in Toronto
1 review Calgary, AB
0/10

Lennox furnace

A study in incompetence. Replaced a Carrier furnace with them 11 months ago. First they discovered the Carrier thermostat was nit compatible with Lennox. Wanted to charge me 5 x what the thermostat was sold for online. Second the inspector rejected the venting that had to be redone. Third after one month dual zone motors were fried. After research, discovered they were not compatible with the Lennox electronics. After sharing this they reluctantly replaced them. Finally just this month discovered they had failed to hook up the humidifier to the furnace! In fairness the last tech they sent was suberb but they are clearly not A1. Avoid them at all costs!

2 of 2 people found this review helpful.
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Company Response

David, we regret that you have concerns and would like to gather more information. Please contact us at CustomerService@ServiceExperts.com with your full name on the account, address and phone number and we will follow up with you.

Ashton in Calgary
Ashton in Calgary
1 review Calgary, AB
10/10

Water Softener

Ali.K installed water softener, shut off valve and upgraded plumbing. He arrived right on time and did a terrific job. He was also very helpful in explaining all his work. Couldn't have gone better.

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Company Response

Ashton, we strive to provide excellent service and are thrilled to hear that was reflected during your recent experience!

Pia in Calgary
Pia in Calgary
1 review Calgary, AB
10/10

Boiler

Ali.K replaced our boiler and he did an awesome job! He explained everything to us very clearly and left the place very neat and clean. He helped us with other plumbing issues like the kitchen faucet, pipe lines, shower faucet and made everything wk well. He offered the TAP - Advantage Program, worry-free. This guy is highly recommended - trust me!

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Company Response

Pia, we are thrilled to hear that Ali. K demonstrated top notch service!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about A1 Chesney Service Experts

At A1 Chesney Service Experts Heating & Air Conditioning, we know heating and air conditioning, which is why we back up our work with our 100% Satisfaction Guarantee. Not only does it reveal our confidence that you’ll be happy with the furnace repair we have done, it holds us to a higher standard, making certain that we continue to provide you with amazing service without fail. When it’s time to deal with any heating and cooling question or issue you have, know that you can trust the experts at A1 Chesney Service Experts regardless of what the Calgary weather throws at us.

Need 24-hour emergency furnace repair? We can take care of that too. With our same-day service and live phone and online chat service available 24/7, we make your comfort our greatest priority. Heating and air conditioning should help you live a comfortable life, so let us help you make your home the most comfortable it has ever been. It’s easy, just grab your furnace repair coupon, then simply give us a call at 587-315-5271, chat or schedule an appointment with us online.

CATEGORIES
Heating & Air Conditioning, Solar Panels, and Solar Water Heating
SERVICES
HEATING: Furnace Repair Service, Furnace Sales, Furnace Installation, Furnaces & Air Handlers, Furnace Maintenance COOLING: AC Repair Service, New Air Conditioners, Air Conditioning Maintenance, Solar Air Conditioning, New Air Conditioners PLUMBING: Leak Detection/Repair, Drain Cleaning, Faucet and Pipe, Repair/Replacement, Drainpipe Replacement, Food Waste Disposer Replacement, Water Heater Repair/Replacement, Water Softener Installation, Gas Pipe Repair, Sump Pump Installation, Well Pump and Tanks, And more...
WEBSITE
https://www.a1chesney.com/
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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