A1 Chesney cares about clients. They refunded me the entire amount with apologies and a phone call. Much appreciated!
Our air conditioner broke down. I phoned A1 Chesney for a service appointment, and was told there would be a 115.00 fee for the repairman to come to my home. This fee would be applied to any repairs that were done. Repairman came to my home, looked at the broken air conditioner, and told me straight out that he can't know exactly the issue without "taking a tool to it." If he was "to take a tool to it," it would cost me upwards of 800.00 because the refridgerant was no longer used and illegal. He did not recommend that.
Not going to happen, but I still had to pay him 131.25 for him just to come tell me that. Chesney could have easily warned me that if we had a unit that used refrigerant that is no longer in use, that the repairman would not even bother to diagnose it. Not only would this have saved them a trip (he brought a salesperson with him on a repair call, seems suspect to me), it would have saved me what was a $131.25 charge for absolutely nothing. A charge to tell me that "I can't even put a tool to it." Seems to me, a quick cellphone photo of the side of my air conditioner could have given them the info they needed to know that they could not touch it. The repairman told me that this was a common problem, that the refridgerant was illegal but was still being installed up until last year... another indicator that they could have forewarned me about this.
I was told that I might as well buy a new air conditioner and I should probably get a new furnace as well to "save money," as mine was old and too big for our house anyway.
A search on youtube afterwards showed me that one of the most common problems with air conditioners is the capacitor crapping out. So my husband discovered that that in fact was the problem. We bought a new one today for 40 dollars and some change.
I guess I can thank A1 Chesney for motivating us to research our problem a little more and saving us thousands of dollars on a new air conditioner, or renting one from them for 115 a month every month for the year, despite using it only 3 months of that year. (If we are lucky to have a warm summer in said year). What a screaming deal A1 Chesney!
I will not & would NEVER recommend, or use A1 Chesney for anything, ever. Shame on Chesney. I regret phoning you, and you really make me ashamed for trusting you.
- Company Response
Hi Holly - We appreciate all reviews and thank you for sharing your experience. I understand the General Manager spoke to you today to resolve your concerns. Have a great day!