I have been trying for over five months to have broken cranks fixed on two of my home's windows. Initially I was told that it was not covered by warranty. Later I was told the warranty was in effect. The company said they would arrange an appointment in a few weeks. They arrived two weeks later without warning as I was on my way to a funeral. Obviously I could not have the work done.I called again to book another appointment. The new appointment was for September 30. To my delight a technician showed up only to tell me that he did not have the correct hardware. A new appointment was booked for today October13. I have just received a call on the very day of the appointment to say the crank is not under warranty and it is outdated as well and cannot be fixed. These windows are 9 years old and they are telling me that there is no way to fix them ... they say I need new windows! They have bounced me around for five months, told me there was no warranty and then that it was covered by a lifetime warranty and now say that even if I was willing to pay they can't fix the windows. On top of all of this, most of the contacts have been extremely rude and dismissive.
- Approximate cost of services:
- $0.00