Performance Windows & Doors

Windows & Doors Installation & Service
151 Jevlan Dr Toronto ON M3N 1W6
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HomeStars  >  Windows & Doors Installation & Service in Vaughan  >  Performance Windows & Doors
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35%

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Reviews by rating (past 12 months)

Reviews for Performance Windows & Doors

Average customer rating:
3.8 10 (4 reviews)

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Private User
Private User
1 review Toronto, ON
0/10

Builder window replacement

Poor service. Lacking any customer service. Had original builder window needing replacement. Took 5+ visits and 5+ windows to get proper fit for their custom window. They couldn't get the template right. They damaged the trim. Windows are defective and don't hold a seal. One of our windows is not sealed at all.

Now we need to contact them to do another replacement and 3 calls and 3 emails later no response. I get it they don't want to do it but....it's their faulty product. Non existent warranty coverage

Dominic was very difficult to
Deal with

If buying a new house ensure they are not the window supplier. Write it in the contract. We will next time. They only supply to builders so they don't have to fix or replace their product. Their warranty is no warranty.

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John  in Vaughan
John in Vaughan
1 review Vaughan, ON
0/10

Terrible customer service

The builder contracted the windows to these guys. Since October there has been 2 service calls scheduled to fix a cracked window and both times the same lame excuse that the "work order was not entered". No further explanation was given and it seemed like they were annoyed that I called them. This company has no interest in customer service and basically brushed me off when I called them. I have rescheduled again and have been promised this issue will be resolved. Until this happens they get the lowest rating possible.

2 of 2 people found this review helpful.
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Private User
Private User
1 review Toronto, ON
8/10

Custom windows

Performance Windows and Doors did the custom windows in our home and last February on one of the coldest days in recent history, a large picture window broke. I called them and they agreed to cover it under their warranty and order the window from the factory without having to come out to measure, as they still had the existing drawings. The installers came about two weeks later and fitted it neatly without leaving any mess.

0 of 1 people found this review helpful.
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Daniel from Vaughan
Daniel from Vaughan
4 reviews Maple, ON

First Review

7/10

Install all windows

So far I find the quality of the windows to be very good, but I do find that they are expensive comparatively. They do seem to deal with builder contracts which is why they probably charge more.

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