Poor service. Lacking any customer service. Had original builder window needing replacement. Took 5+ visits and 5+ windows to get proper fit for their custom window. They couldn't get the template right. They damaged the trim. Windows are defective and don't hold a seal. One of our windows is not sealed at all.
Now we need to contact them to do another replacement and 3 calls and 3 emails later no response. I get it they don't want to do it but....it's their faulty product. Non existent warranty coverage
Dominic was very difficult to
If buying a new house ensure they are not the window supplier. Write it in the contract. We will next time. They only supply to builders so they don't have to fix or replace their product. Their warranty is no warranty.