I cannot recommend this company to other customers. They took my money but did not complete the job. I had to hire another company - at additional cost - to complete the job.
I hired the company to repair my combi-boiler that broke down. They repaired a leak then the boiler would not start. They did not want to keep talking to the manufacturer support line, they pretended they knew what the issue was and wanted to change the design of the installation and charge way more money.
I HAD TO HIRE ANOTHER COMPANY TO COMPLETE THE JOB. The other company took the time to review the installation with the manufacturer and it was confirmed fine. They also took the time on the phone with the support line to troubleshoot until finding the cause of the problem and fixing it .
I was not satisfied with their work. Mark spent much of his time watching social media videos and was not even interested in finding a solution. He only wanted to get paid without even fixing the problem and I had to struggle to even have him produce an invoice. I will not recommend this company
- Approximate cost of services:
- $450.00
- Company Response
Mr Mohammad Taleban, called me and said his tankless was installed a year ago and is not working, and he identified the error code. I told him the cost for dispatch and diagnosis fee only. I indicated fixing it extra depending on the part and time to fix his tankless
when I arrived he said the tankless gas been flooring.
when I checked I noticed it's a combi boiler , not a tankless
however with the same rate as tankless, for price of 200, I fixed the leak and the error.
I explained to him the combi boiler does not HAVE PRIMARY LOOP, OTGERWISE THE DESIGN FLOW UD FIXED, the unit is not going to work THIS WAS CONFIRMED WITH NANYFACTURER NORITZ. I quoted the price of additional 1000 to add primary loop. which he agreed initially, but when we left he wrote to our request the date to fix, he refused and slandered us in the text message