What else can I say but WOW. Russ and his team made it happen. We've barely survived gutting and renovating an older semi-detached home and by the time we got to the exterior, we were over budget and fed up. We needed to deal with ugly, old Insubrick, remove old stucco and repair the neighbours' side after removing a solarium and had to deal with lousy downspouts and drainage issues. After reading many reviews on Homestars, we decided to get as many quotes as possible, given all the options out there. From the moment I spoke with Russ on the phone, I had a feeling we would be in good hands. Knowing nothing about siding, soffit, fascia, etc., I asked him a LOT of questions and he very promptly & patiently answered and explained them all and I never felt like he was "selling" me on anything. Just straight forward talk about what was needed or how he could do it. We decided on vinyl (after lots of research and Russ' input) and his quote came in lower than all the other guys and although everyone says "don't go with the cheapest guy", we had a feeling that he was going to do a good job. We had other work to complete on the exterior, so we gave him a date by which we needed the job done. Russ promised it would be finished on time. Well, they had it done 2 weeks earlier and took a day less than he had anticipated. His crew work very hard and quickly, despite the cramped working conditions (we're right downtown) but nothing was over-looked and the work was done well. Even our neighbours were marvelling at how fast the job was completed and how good it looks. Like a whole new house! Some have already asked for Russ' contact info. After the job was done, we realized there was one edge of a basement window that hadn't been capped because we forgot to mention it to Russ when he was giving us his original quote. Although busy with other jobs, Russ came out and took care of it without question, or extra charge. All in all, Homecraft exceeded our expectations and Russ is a true, hard-working professional. With such good pricing, work and service, we would absolutely recommend them and keep Homecraft in mind for any future projects.
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