All Weather Windows Renovations

In May of 2008, we contacted All Weather Windows for a quote on replacing the windows and doors in our home. When the sales rep came out he gave us a quote which was out of our budget, but we decided to install a patio door and the main window in the livingroom. The sales rep was the only saving grace with our experience. He was very thorough in giving us options and created two items that suited our needs perfectly.

This is where it all goes downhill. In July of 2008 both items were installed. The patio door was damaged and has had issues with the seal every winter since it was installed. The first winter reached very cold temperatures and the side light glass cracked due to the installer nicking the glass with the nail gun. We have called them back many times to fix the door seal issue, but it remains the same as each installer does a different fix each time to no avail.

After the installation of our main window, we noticed a small scratch on the inside of our picture window (triple pane w/ sunstop) and notified them of the problem. They ordered new glass and weeks later come out to replace it only to find damage on the replacement glass and even the installer said he wouldn't put it in. New order was to be put in place. During this time they lost all their paperwork and nothing was done. No records of our original service call or an order for replacement glass. Months go by and nothing is done. The main window was finally relaced 3 times before they got it right.

After all of the damaged product, missing paperwork, poor service and months worth of headaches, in November of 2008, we had settled on a 10% refund and a 10% off future purchases and renovations; which we will never use as I will not be dealing with All Weather Windows again.