We purchased windows and doors for a home renovation. Very happy with the products except the transom window above the entry door. The window develops frost all around the perimeter when it gets below -15C. All Weather says there is nothing wrong with it and probably due to high humidity in the house. I have explained that we monitor and control the humidity and no other windows in the house even collect condensate. I believe the setting of the window is a poor design and needs to be modified but All Weather says this is not a warrantee issue. Will have to pay a third party to correct the problem. Not happy.
- Approximate cost of services:
- $9,000.00
- Company Response
Dear Randy, thank you for your feedback. We want to help correct the situation, but we will need some more information to do so. Please email us at reviews@aww.ca so that we may gather more specific information to help address your problem (i.e. address). Thank you again for providing your experience. Best, Fay