Beware of buying anything from Ashley HomeStore
We purchased a Brand new bedroom Porter Series bedroom set, definitly not a cheap set.
Ill be nice and start with the Dresser was perfect, came properly packaged in the original manufacturers box ... Now I'll go on to the headboard.
That piece came in a kitchen table box, not properly packaged, scratches and dings from one end to the other, too many damages to post all pics. I wiped it with a white rag, it was completely filthy. My best guess this damaged headboard came from a corner in the warehouse and made it back into their inventory system when it shouldn't have. Now they keep trying to repair the damage, it was at their repair shop, came back and didn't even make it off the delivery truck, driver said it had sustained further damage.so back for a second repair.. All we want is a NEW headboard, which is what we paid for.
Try to deal with this company is a complete joke, according to their terms and conditions any piece of furniture that comes damaged will not be replaced, only repaired.
So here we are holding the bag on a piece of junk that could have been picked up at a damaged outlet at a far cheaper price that what we paid for it.
Innitially I had to deal with their auto system which was difficult and glitchy, had to indicate on a picture where the damage was located and all that would come up was a picture of a couch, lol not sure how you show headboard damage sites on a pic of a couch. Ive dealt with so many customer service people on this, some nice, some not so nice. But the end result is always the same, according to their terms and conditions no replacement, only repair.
So, my advise is purchase your furniture elsewhere, this company grabs your money and runs. Great customer service DOES NOT exist here.
- Approximate cost of services:
- $999.00